
U Jin A. Lourds
Trainee Housekeeping

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About me
Hospitality Industry - House Of Tender, Enjoyment & Luxury
Education

Hotel & Tourism Managements
-High School Diploma Hotel & Tourism Management1st Year Hotel Management 2nd Year Tourism Management 3rd Year Internship Program

Sekolah Menengah Kebangsaan Buntong
-Secondary School Credits CreditsCommittee Member (Core-Curriculum)1) Librarian [Year 2007 - 2011]-Head Of Tuesday Operations [Year 2011]-Head Of Friday Operations [Year 2010] -Head Of Notice Board and Announcement [Year 2008-2009]Malaysian Red Crescent - Ipoh Chapter [Year 2008 - 2012]-Committee Member Cum Assistant Secretary [Year 2011-2012]Malaysia Red Crescent Association [Year 2007 - 2011]-Associate Vice President [Year 2011]-Associate Secretary [Year 2010]-Committee… Show more Committee Member (Core-Curriculum)1) Librarian [Year 2007 - 2011]-Head Of Tuesday Operations [Year 2011]-Head Of Friday Operations [Year 2010] -Head Of Notice Board and Announcement [Year 2008-2009]Malaysian Red Crescent - Ipoh Chapter [Year 2008 - 2012]-Committee Member Cum Assistant Secretary [Year 2011-2012]Malaysia Red Crescent Association [Year 2007 - 2011]-Associate Vice President [Year 2011]-Associate Secretary [Year 2010]-Committee Member /Emergency Rescue Team [Year 2009]Club Rukun Negara [Year 2007 - 2011]-Club Treasurer [Year 2011]-Club Committee Member [Year 2007 - 2010] Show less

Taylor's University
2025 -Master International Hotel ManagementCurrently pursuing an MBA in International Hotel Management, enhancing my expertise in hospitality operations, revenue management, and strategic leadership. Passionate about delivering exceptional guest experiences and driving business growth in the hospitality industry.
Experience

Shangri-La Group
Jun 2014 - Sept 2014Trainee HousekeepingReporting to Training Manager

Kinta Riverfront Hotel & Suites
Sept 2014 - Sept 2015Reporting to Front Office Manager Reporting to Front Office Manager Reporting to Front Office Manager
Guest Service Officer
Jun 2015 - Sept 2015Reservations Assistant
Mar 2015 - Jun 2015Telephone Operator
Sept 2014 - Mar 2015

Cititel Express Ipoh
Sept 2015 - Nov 2017Reporting to Director of Sales & Marketing Reporting to Operations Manager Reporting to Operations Manager
Reservations & Revenue Supervisor
Feb 2017 - Nov 2017Front Office Supervisor
Aug 2016 - Feb 2017Front Office Assistant
Sept 2015 - Aug 2016

Red By Sirocco
Nov 2017 - Oct 2021𝐒𝐄𝐂𝐎𝐍𝐃𝐀𝐑𝐘 𝐑𝐎𝐋𝐄Reporting to Cluster General Manager - Restructure Due to COVID-19 Impact 𝐏𝐑𝐈𝐌𝐀𝐑𝐘 𝐑𝐎𝐋𝐄Reporting to Room Division Manager
Information Technology & RED Bunkers Operations Manager
Oct 2019 - Oct 2021Duty Manager
Jul 2018 - Oct 2021Pre-Opening, Reservations & Revenue Executive
Nov 2017 - Jul 2018

Marriott International
Apr 2018 - Jul 2018Merging, Marketing & Communications ExecutiveStarwood’s Merger with Marriott InternationalReporting Line to the Senior Marketing Manager and Director of Sales and Marketing.

Hotel REVManagement Consultancy
Aug 2021 - Aug 2022[INTERM JOB II]As a Head of segmentation must think beyond guest preferences and real time input. Regardless of room price, market conditions or demand, your role as a service delivery team is to prioritize the guest experience service, the true driver of revenue growth which is your business and model. Reporting Line to Regional Director of Revenue Optimization [INTERM JOB II]Revenue management isn’t just about adjusting rates and launching the tactical promotions. It’s about enhancing the guest experience by aligning data with your business’s mission and meeting guest expectations through the hospitality services that you provided.Reporting Line to Head Of Revenue & Segment Instructor & Head Of Business Operations
Head Of Revenue & Segment Instructor
Mar 2022 - Aug 2022Revenue, Reservations & eCommerce Manager
Aug 2021 - Mar 2022

Marriott International
Oct 2021 - Jan 2022Pre-Opening, Duty Manager“Hospitality is simply an opportunity to show love and care.” — UnknownReporting Line to Front Office Manager

TheRED Hotel
Jan 2022 - Oct 2022Rebranding, Operations ManagerClosing the sale not a big deal! Trust the process and stay persistent, there’s always a way to sell any product and service, especially in hospitality services nothing impossible.RED By Sirocco Conversion into theREDReporting Line to Hotel Advisor & Director

Global Blue
Aug 2022 - Jan 2024Merchant Implementation Support APAC (Hotels)Working in different fields helps you better understand what you truly want.Reporting Line to Implementation & Support Manager - APAC

The Ascott Limited
Jan 2024 - Nov 2024Rebranding, Assistant Operations ManagerLeadership isn’t about controlling people; it’s about ensuring everyone speaks the same language and works toward a business goal.The Glenz Business Hotel Shah Alam Rebranding into FOX Hotel Glenmarie Shah AlamReporting Line to Hotel Manager

Hospitality Professionals
Nov 2024 - nowHotel Management Consulting & Strategy ImplementationAre you looking to optimize your hospitality business, increase revenue or secure investors for your next small/mid/big project? With expertise in operations, revenue management, eCommerce, branding and investment strategies, I help the hotel owners and the businesses, from budget lodges to high-scale hotels to achieve their full potential.Whether you’re launching a new property, rebranding an existing one or seeking the right investors. I provide tailored solutions to drive growth and profitability.Let’s turn your vision into reality. Contact me today to explore how we can work together. Show less
Licenses & Certifications

Federation of Investment Managers Malaysia
Public Mutual BerhadJul 2020
Volunteer Experience
Ipoh Chapter Comitee Member
Issued by Malaysian Red Crescent on May 2008
Associated with U Jin A. Lourds
Languages
- baBahasa tamil & istana
- baBahasa english
- baBahasa kebangsaan
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