William Ross

Experience

• 

  Amazon

  Nov 2011 - Jan 2023

  • Led a web development team in the design, development, and launch of internal Learning and Development products, facilitating 500,000 audits, retrains, evaluations, and surveys per month, supporting 280,000 internal users in 2022.• Communicated effectively with internal customers to gather project requirements and address technical issues, resulting in the successful launch of manager 1:1 development platform that became company standard.• Led the professional development and training of engineers on my team, resulting in an expansion of their technical knowledge, skills, and ability to apply them to real-world projects. Show less • Full-stack web developer of multiple web-based platforms utilizing Ruby on Rails. Developed and maintained 5 products and 17 web-based reports, resulting in an increase in employee productivity and retention.• Leveraged data analytics and reporting to drive strategic decision-making around employee training and development, resulting in an average productivity improvement of 38%.• Collaborated closely with Learning and Development leaders to establish specifications and design systems that met business needs, resulting in improved alignment of employee development with company goals and objectives. Show less • Led the design, development, and implementation of multiple web-based tools and reports to improve operations at an attached warehouse, resulting in an increase in productivity and quality, and a reduction in manager time spent off the floor by an average of 1 hour per shift.• Generated automated data feeds for reports and created web-based tools to increase efficiency and remove barriers for employees, resulting in a more efficient and streamlined operation.• Upskilled Inbound, Outbound, and ICQA data analysts by promoting learning and development of web-based development skills using Ruby on Rails along with expanded usage of AWS RDS and Redshift, resulting in an increase in data analysts' technical capabilities and efficiency in data management. Show less • Collaborated with a diverse group of stakeholders in operations to conduct research, resulting in the identification of the root cause of issues and the development of actionable reports and recommendations.• Utilized advanced Excel and SQL skills to develop tables, views, and materialized views, resulting in improved data analysis and reporting capabilities.• Unified efforts between Inbound, Outbound, and ICQA data analyst groups and drove knowledge sharing, resulting in increased productivity and standardization of core functionality of reports and tools across all three departments. Show less • Successfully led a team focused on identifying and resolving issues with customer orders, resulting in an increase in order accuracy and a reduction in customer complaints.• Utilized expertise in Outbound Problem Solving to improve the efficiency of order processing, resulting in a reduction in turnaround time for customer orders.• Worked in multiple departments as a labor share, resulting in a better understanding of the end-to-end order fulfillment process and the ability to identify and address issues in a timely manner.• Trained and mentored team members to improve their problem-solving skills and ability to identify and address issues with customer orders. Show less

  • Programmer Analyst Manager

    Jun 2019 - Jan 2023

  • Programmer Analyst II

    Dec 2017 - Jun 2019

  • Programming Analyst I

    Nov 2015 - Dec 2017

  • ICQA Data and Reporting Analyst

    Apr 2015 - Nov 2015

  • Outbound Data Analyst

    Jul 2014 - Apr 2015

  • Warehouse Associate / Problem Solver

    Feb 2012 - Jul 2014

  • Warehouse Associate (temp)

    Nov 2011 - Feb 2012
• 

  Teaching Strategies, LLC

  Mar 2023 - now

  Senior Engineering Manager overseeing the Data Engineering, Data Analytics, and Data Products efforts. Driving several major initiatives for the company including:- Modernizing Reporting Platform- Creation of company wide Data Lake- Creation of curated Data Warehouse Solutions

  • Sr. Engineering Manager

    Jul 2024 - now

  • Engineering Manager

    Mar 2023 - Jul 2024