Jeremy Schwartz

Experience

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  North surburban insurance agency

  Dec 2012 - Mar 2020

  Office Manager
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  Bed Bath & Beyond

  Sept 2013 - Apr 2016

  Customer Service Manager

  train Associates in sale and productive knowledge for each department, managed and resolved customer service complaints and issues and recognized employees for customer compliments. Utilize planograms to design the bridal Department according to desired categories. Supervise and assist cashiers and customer service department employees to efficiently execute their roles. Manage and create work and training schedules for leaders on duty and training schedules for all employees.

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  Michael's Arts and Crafts

  Apr 2016 - Apr 2019

  Customer Experience Manager

  I am responsible for new employee training and current employees continuing education assignments. Manage and resolve customer complaints and issues to resolution. Supervise and assist cashiers, framing Associates, sales associates, and employees to efficiently execute their roles. Create, schedule, and execute all training and classroom activities. Assist with employee shifts and Department schedules. Assist with employee disciplinary action and employee recognition action period bloating manager and all departments. Show less

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  Costco Wholesale

  Apr 2019 - Oct 2022

  Front End

  Fully trained in the departments of: Cashier, Food Court, Photo, Gas Station, Night Merch, Membership, Returns, Bakery, Front-End closing Procedures, Member Service and Produce.Keeping up to date with personal training with HIPPA, Sexual Harmesment, Food and Safety Administration, Gas Station Safety Procedures and Protocal, Code ADAM.Assist in keeping a safe working environment for members and staff Manage and resolve customer complaints and issues to resolution.Assist current and new members with questions and concernsHelp management with training new employees Show less

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  Youth Guidance

  Aug 2022 - May 2023

  Youth Development and SEL Training Specialist

  Develop and assign trainings for the Youth Guidance organization. Execute and advance knowledge regarding different national and state regulations within the social service field, including HIPAA, Sexual Harassment, Code ADAM. Manage and resolve customer complaints and issues utilizing active listening skills and being able to apply company policies to the customers benefit. Create and host training sessions for whole organization, along with making myself available to answer questions after official training period. Show less

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  The GEO Group, Inc.

  Oct 2022 - Mar 2023

  Case Manager
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  Chicago Public Schools

  Mar 2023 - Apr 2023

  Special Education Classroom Assistant
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  Thresholds

  Apr 2023 - Apr 2024

  Community Support Specialist

  Community Support Specialist with the Thresholds ACT team.

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  Arizona Youth and Family Services

  Apr 2024 - now

  Behavioral Health Technician