Ajay Kumar Khadka

Experience

• 

  Marriott International

  Mar 2013 - Sept 2013

  On the Job Trainee

  work as a front office supervisor to do the check in check out and close all the group bill and settle all te billing , work as a guest relation Assistant- to make sure all the guest escoted and provide the welcome drink and assit always all the guest and after check in escort anain untill the room and brif about the room facilites , work as a food & beverage captain/supervisor- to make sure all the staff on station and make sure all guest can get as per their desire by raising question, reservation assistant- to book verious types of room as per the guest requests, telephone operator- to attend the all the out side call and inside call and give information as per the guest requested and with the handling verious coplain complain Show less

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  Marriott International

  Nov 2014 - Apr 2017

  Asst. Guest Relations Manager

  Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities. Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.• Welcome guests during check-in and giving a found farewell to guest while checkout. • Handling guest complaints and concerns in an efficient and timely manner. To Prepare the VIP guest list and also the long stay guest. • Overseeing VIP guests, arrivals and departures. • Coordinating and multi-tasking job duties in a busy environment.• Providing excellent customer service as per hotel standards. Greeting guests as they enter and exit the hotel. Providing information regarding the Hotel, town attractions, activities etc.• Check on VIP reservations, complete their pre-registration formalities.• Maintain up-to date information on room rates, current promotions, offers and packages. Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.• Co-ordinate with housekeeping for clearing of rooms.• Collect Guest feedback during guest departure along with his likes and dislikes. Perform basic cashier activities as and when required.• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.• Give proper and complete handover to the next shift. Adhere to strict staff grooming and hygiene standards.• Good command of the English language is essential, both written and verbal • Must be guest service focused and a team player.• Positive attitude and outgoing personality is essential.• Must be able to work shifts - days, evenings, weekends and holidays.• Personable, enthusiastic, self-motivated and able to work independently. Show less

• 

  Apsara Boutique Hotel

  Jun 2017 - Aug 2018

  Operations Manager
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  Hyatt Regency

  Aug 2018 - Jul 2022

  - Set and keep track of monthly, quarterly and yearly goals (Up Selling, Room Revenue, and Operation Auditing)- Ensure all team members at the Front Of House Department are offering exceptional customer service- Work closely with DOR/GM and management to assess and improve processes and policies- Make sure customers are fully engaged with the service and products- Assisting on recruitment of new talented team members for the Front Of House Department- Work closely with DOR/GM in order forecast department budget and expenses to assure the maximum profitability Show less

  • Front Office Manager

    Dec 2021 - Jul 2022

  • Assistant Manager Front Office

    Aug 2018 - Dec 2021
• 

  Hotel Yak & Yeti

  Aug 2022 - May 2024

  Front Office Manager

  - Set and keep track of monthly, quarterly and yearly goals (Up Selling, Room Revenue, and Operation Auditing)- Ensure all team members at the Front Of House Department are offering exceptional customer service- Work closely with EAM/GM and management to assess and improve processes and policies- Make sure customers are fully engaged with the service and products- Assisting on recruitment of new talented team members for the Front Of House Department- Work closely with EAM/GM in order forecast department budget and expenses to assure the maximum profitability Show less