Lance Hirokane

Used Vehicle/Service Technician

201 followers

San Francisco Bay Area

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Timeline
About me
Aftersales Market Manager at Volvo Car USA LLC
Education
- Kaiser High School
  -
Experience
- Toyota Marin
  Jan 2006 - Jan 2008
  Used Vehicle/Service Technician
- San Francisco Toyota
  Jan 2009 - Jan 2010
  Diagnostic Technician
- Toyota Marin
  Jan 2010 - Jan 2014
  Team Leader
  Certification Status - Toyota Master Diagnostic TechnicianToyota Quality Champion - SF Region - 2014
- Fremont toyota
  Jan 2014 - Jan 2016
  Shop Foreman
  • Toyota Quality Champion - National - 2016• Toyota Quality Champion - SF Region - 2015• Main technician for all hard to diagnose, problematic, and comeback concerns• Provide technical support and training to all service technicians• Collaborate with Toyota technical support on difficult to diagnose client concerns• Submit dealer product reports on all new and in-service vehicles along with accessories (OEM options and TRD).• Submit repair manual and technical instruction correction reports• Client education on normal characteristics of owned vehicle• Order and maintain all special service tools and shop equipment Weniger anzeigen
- Volvo Car USA LLC
  Jan 2016 - now
  - Aftersales Market Manager
    Jan 2020 - now
  - Field Technical Specialist
    Jan 2016 - Jan 2020
Licenses & Certifications
- EPA Section 609 Compliant Refrigerant Recovery and Recycling
  National Institute for Automotive Service Excellence (ASE)
- Master Automobile Technician
  National Institute for Automotive Service Excellence (ASE)
  Jun 2019
- Advanced Level Specialist
  National Institute for Automotive Service Excellence (ASE)
  Jun 2013
- Master Diagnostic Technician
  Toyota Motor Sales
- DOT Hazardous Materials Training
  KPA LLC
  Nov 2015
- High Voltage NiMh Battery Preparation and Packaging
  KPA LLC
  Mar 2011