Keshley Phillips-Parker

Experience

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  VF Corporation

  Jun 1996 - Nov 1998

  Asst Office Manager/ Business Analyst

  To help oversee the daily maintenance of the office. Worked with the Administrative Assistants, Receptionist, and Mail Room to make sure the daily function of the office worked smoothly. Ordered new equipment, replacement parts, supplies, and worked with our vendors on accounts.

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  Wood Special Risk Brokers, LLC

  May 2006 - Jan 2007

  Broker Support

  Supported the broker by providing customer service to both the underwriter and the retail agent. P & C.

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  RSUI Group, Inc.

  Jan 2007 - Jun 2007

  Technical UWA

  Processed endorsements, cancellations, submissions through the lifecycle of an insurance policy.

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  Catlin

  Jun 2007 - Apr 2012

  Applications Support Analyst/ Business Analyst

  Provide applications (policy managment and web applications) support to our internal business units. This includes basic business requirements, troubleshooting, working with web and application developers. Provide training documentation and one on one/or mulitple user training.

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  The Home Depot

  Apr 2012 - Oct 2014

  All of the Sr BA tasks along with helping new additons to our team. Helping to train and bring up to date on the functions of POS. Working with our teams to make sure our efforts not only satisfy the project at hand, but encourage looking at the larger picture of the company as a whole. Working to streamline our functional processes and bring consistency back to focus. Providing business analytics for POS store systems. Working closely with our Store Operations business partners and our developers to make sure we are providing the best associate/customer experience. Includes documenting requirements, building functional design specs, providing insight to how our systems work, creating change requests, and collaborating with our Store Ops partners to build descriptive and effective communications to our stores.

  • Lead Business Analyst - POS

    Jul 2014 - Oct 2014

  • Sr Business Analyst

    Apr 2012 - Jul 2014
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  PureRED

  Oct 2014 - Feb 2015

  Lead Business Analyst

  As the Lead Business Analyst for the Digital Marketing team, it is my responsibility to help create our processes. This includes discovery, kick off, requirements gathering, functional design, design, construction, testing, and all of our gateways within the process. I have created new templates for BRS, FDS, and RTM; along with any training documentation that is needed. I have worked as part of our team to devise the best methodology approach to our projects. I have also worked with external clients on new functionality for web portals and websites. Show less

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  The Home Depot

  Feb 2015 - Sept 2016

  Product Management over our Order Aggregation System which is a back end system whose customers are primarily other systems. The vision of one place for Associates to go when needing information regarding existing orders. We work in an Agile/XP methodology with emphasis on Pair Programming and TDD. I manage new requests from other teams, prioritize backlog across 3+ customer needs, work with stakeholders to determine vision for the product, facilitate our IPM meetings, and help unblock anything that is blocking our progress.I set up and encourage other team members to facilitate weekly Retros and StoryTime for backlog grooming. I act as our liaison between my development team and our customers. I participate with the team on writing our stories and initiate discussions on the work needed. My role is to work with the team to define acceptance criteria and am the person who accepts our stories once completed. As part of methodology transformation, I have worked with others who want to get into product management. This includes facilitating other teams meetings based on their outcome needs including Discovery and Framing, Retrospectives, and Lean Coffees. I am part of a group who have developed and conducted 2 day Product Management training classes which focus on tools such as 2x2 , dump and sorts, molecule development, mission goal statements, and persona creations. Show less As a Lead Business Analyst with COM (Customer Order Management) team, I have worked on how to make our ordering (ecommerce and in store) process better for our Associates and our Customers. Our team has worked in an XP/Agile methodology. This includes working in 2 week sprint cycles and pair programming. I have acted as the Functional Lead making sure our team priorities, processes, and goals are developed and followed. I have lead and participated in Backlog Grooming, estimating, scoping, and retrospective sessions. Show less

  • Product Management

    Jan 2015 - Sept 2016

  • Lead Business Analyst - COM

    Feb 2015 - Jun 2015
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  Worldpay

  Sept 2016 - Feb 2017

  Product Owner, Solutions Engineering

  Product Owner – Solutions Engineering• Product Owner over our Mobile SDK (iOS, Android, Windows) product• Leading transformation from Waterfall to Agile Methodology• Collaborated with Product Manager (Business Strategy) to prioritize work• Promotes a calm, energetic, positive team environment• Partners with SCRUM Master to lead a team of developers and QA• Mentor to new Product Owners and Product Analyst

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  Verizon Telematics Inc.

  Feb 2017 - Jul 2017

  Product Owner, IoT

  Product Owner – OEM and HUM• Lead a SCRUM team for UI changes (iOS and Android)• Worked with OEM partners on new changes (including requirements and timelines)• Worked with internal stakeholders on business need and prioritization• Worked with Agile Coach to help implement ‘best practices’ for both POs and SCRUM teams

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  AgileThought

  Jul 2017 - Jan 2018

  Product Owner Consultant
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  Slalom Consulting

  Jan 2018 - Sept 2020

  Consultant (Product Manager, Product Owner, Agile Coach, Product Coach)

  Worked with multiple clients to deliver 1:1 and team level Product and Agile needs. Includes discovery of team needs, leading by doing, creating content for training and learnings, facilitation of sessions, and delivery of training.

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  Kohl's

  Sept 2020 - Oct 2021

  Team to team and 1:1 Coaching with Supply Chain Agile teams. Determining topic needs for each team or individual and delivery/training of content.

  • Senior Product Manager - Enablement Coach

    Jun 2021 - Oct 2021

  • Senior Product Manager - Associate Guided Checkout

    Sept 2020 - Jun 2021
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  Cprime, Inc

  Oct 2021 - Oct 2023

  Product Agility Coach

  Work with multiple clients as a Product Agility and Enterprise Agility Coach by being full immersed in Client Programs at both the strategic and team level. Working with leadership to create strategic roadmapping, structuring teams for successful delivery, and enabling team members in their new roles. For training, I have interviewed potential clients to assess educational needs; creating, selling, and delivering custom interactive workshops and training classes for global employees.

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  Cox Enterprises

  Oct 2023 - now

  Sr Product Director - IBT Strategy and Product Enablement