Marylin Najera

Experience

• 

  Goodwill Industries International

  Apr 2017 - May 2019

  Retail Store Manager

  Working at Goodwill I was immediately given the opportunity to manage two stores in the company. One in Beverly Hills and the other in the Downtown area. As store manager I would supervise staff, scheduling and payroll. I would be the main one to interview and train new staff members. I would of course ensure excellent customer service, staff relations, merchandising and hitting our sales goal.

• 

  Spa Sophia

  Apr 2019 - Mar 2020

  As a Licensed Esthetician at Spa Sophia we combine holistic and technological approaches to skincare. Personally I tend to gravitate to more acneic skin, but I also work with preventative aging, sensitive skin, teen skin, and mature skin. I have been trained to use Nuface, Hydrafacial, microdermabrasion, and chemical peels. I also have experience with body waxing as well as lash extensions. In my role as Front Desk Administrator I would schedule clients and supervise transactions using our Booker Software. I would also have to maintain a clean and relaxed spa atmosphere. There are times where I was in charge of inventory and would have to order/stock new inventory.

  • Licensed Esthetician

    Nov 2019 - Mar 2020

  • Front Desk Administrator

    Apr 2019 - Feb 2020
• 

  Petite Spa

  Nov 2019 - now

  Licensed Lead Esthetician/ Spa Manager

  Being a Licensed Esthetician at Petite Spa means specializing in treating skin with a holistic approach with little technological enhancements. Our main product line is Eminence Organics as well as Epicuren. Our services tend to rely more on relaxation and facial massage using tools like Gua Sha to help with lymphatic drainage. However, upon client request we can add advanced modalities such as Nuface, high frequency, and Celluma LED. We also perform full body waxing only using natural honey wax. As a Spa Manager my goal was to create new protocols and seek new services. As part of the creating new protocols, my duty also entailed training all associates. I also managed the Social Media of our spa page, as well as create daily content to use. I also made a business plan and made projection with P & L’s. Show less

• 

  Dermatology Institute of Southern California, Dr. Daniel Behroozan MD FAAD

  Jun 2021 - Jan 2022

  Medical Aesthetician

  As a Medical Aesthetician I performed Hydrafacial MD treatments, VI Peels, Oxygen Facials, Dermaplaning and many more customized professional treatments. I built a steady and loyal clientele. I also was ranked top selling Esthetician and created new protocols once I began my role.

• 

  MRVL Skin Solutions

  Jan 2022 - Jul 2022

  Lead Esthetician

  As the Lead Esthetician, my role is to train other Esthetician in the protocols I curated for the spa. I perform mor Medical treatments such as RF Microneedling, V-Max, and HIFU. Other services I perform include Hydrodermabrasion, Microneedling, Chemical Peels, and Custom Facials. I specialize in Acne and have created an Acne program for the spa. I have built a loyal clientele and have met daily sales goals of product sales and services.

• 

  Restore Hyper Wellness

  Dec 2022 - now

  As a Master Esthetician, my responsibilities are that of an Esthetician as well as a trainer for all Esthetic treatments that Restore offers. These duties include:-Greeting guests whenever available and introducing myself and studio services. -Completing thorough consultations for Cryoskin, Hydrafacial, or any other esthetic services.-Creating custom treatment protocols for customers and helping them pre-book their services.-Maintain thorough and accurate client treatment notes along with any additional photos, consultation forms, waivers, and documentation, and make sure they are up-to-date.-Skincare product consultations and product sales. These include selling product lines of Circadia and Hydropeptide.-Follow up on customer’s treatment progress or any concerns they have from treatments.-Perform Cryoskin, Hydrafacial, and Circadia Oxygen treatments amongst other add ons that are available.-Cleaning and maintaining esthetic equipment and treatment rooms.-Skin health nights and store special events.-Attend monthly Esthetician calls.-Ensure that additional estheticians are trained on all new protocols, products, etc.-Ensuring that the treatment rooms are properly equipped with supplies and fulfill all requirements, including but not limited to MSDS, necessary files, paperwork, manuals, and products.-Ensuring staff education on esthetics services and processes as needed.-Attend Monthly Master Trainer Calls-Update documents for each Esthetician trained-Stay current with all trainer calls, and education as assigned Show less As a General Manager I:-Lead performance management activities with each staff member, including setting goals, ongoing coaching, career development and performance reviews.-Oversee onsite onboarding and the training of new employees, including but not limited to the verification of I-9s, completion of new hire checklists and paperwork, and all mandatory compliance and specialized Restore training.-Lead and influence managerial staff through motivation, leveraging individual strengths to ensure maximum productivity and aligning the team on goals and expectations.-Oversee employee schedules to maximize usage and efficiency while ensuring adequate coverage during peak hours and special events.-Audit and verify payroll information for each pay cycle and ensure staff commissions, bonuses and tips are accounted for.-Maintain a safe, clean and secure environment for all guests and staff.-Accept guidance and collaborate with studio owners to ensure optimal store performance and staff development.-Daily reporting of appointments, revenue and inbound/outbound calls.-Drive store sales through membership, packages and retail opportunities.-Maintain a strong local presence through partnerships with community and business organizations.-Participate in local events and wellness initiatives and establish partnerships with fitness and wellness enthusiasts to generate interest in Restore’s services.-Lead store team in service and product knowledge and motivate them to meet and exceed sales goals.-Manage the proven sales process and work to exceed all sales while maintaining budgetary targets.-Set daily, weekly and monthly goals across all services to ensure clear expectations for staff and the success of overall store performance.-Manage or delegate social media channels for the store to create compelling posts and communicate with guests and leads.-Ensure all lead generation platforms are managed effectively and all marketing campaigns are followed. Show less

  • Master Esthetician + Trainer

    Nov 2022 - now

  • General Manager

    Dec 2022 - now