Janine Faustino

Experience

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  Drake & Scull International PJSC

  Nov 2000 - Aug 2008

  Facilities Support Services
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  Gauteng Mouldings

  Sept 2008 - Aug 2009

  Sales Manager
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  Cantare

  Sept 2009 - Aug 2010

  Marketing and Events Manager

  Developed and executed comprehensive marketing strategies to increase brand awareness and drive engagement.Planned and managed end-to-end execution of events, including conferences, product launches, and promotional campaigns.Coordinated with cross-functional teams to ensure seamless integration of marketing efforts with overall business goals.Conducted market research to identify trends, customer preferences, and competitor activities.Managed social media accounts, creating and curating content to enhance brand visibility and engagement.Oversaw the creation of marketing collateral, including brochures, banners, and promotional materials.Monitored and analysed key performance indicators (KPIs) to evaluate the effectiveness of marketing campaigns.Developed and maintained relationships with vendors, sponsors, and partners to support event initiatives.Collaborated with sales teams to create and implement strategies for lead generation and customer acquisition.Negotiated contracts with suppliers, venues, and other event-related service providers to optimize budget utilization.Coordinated logistics for events, including venue selection, catering, transportation, and audiovisual requirements.Conducted post-event evaluations to measure success and identify areas for improvement.Managed and maintained the company's website, ensuring content accuracy and relevance.Developed and executed email marketing campaigns to nurture leads and engage with the target audience.Provided regular reports to senior management on marketing and event performance.Stayed informed about industry trends and emerging technologies to enhance marketing strategies.Led a team of marketing and event professionals, providing guidance and support to achieve team goals.Ensured compliance with brand guidelines and maintained consistency in messaging across all marketing channels. Show less

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  Drake & Scull International PJSC

  Sept 2010 - Jan 2015

  Regional Sales Manager

  Developed and implemented strategic sales plans to achieve and exceed regional revenue targets.Led and motivated a high-performing sales team, providing guidance and support to drive individual and collective success.Identified and pursued new business opportunities to expand market share within the assigned region.Managed key accounts, ensuring strong relationships and addressing client needs to enhance customer satisfaction and retention.Conducted regular sales meetings to communicate targets, share insights, and foster collaboration within the team.Analyzed market trends and competitor activities to stay informed and adjust sales strategies accordingly.Monitored and reported on sales performance metrics, including sales pipeline, conversion rates, and revenue growth.Collaborated with marketing teams to develop and implement effective promotional strategies and campaigns.Conducted training sessions for sales representatives to enhance product knowledge and selling techniques.Participated in negotiations with clients to secure favourable contract terms and agreements.Provided accurate sales forecasts and reports to senior management for strategic decision-making.Resolved escalated customer issues and concerns, ensuring a positive customer experience.Established and maintained relationships with key stakeholders, including distributors, partners, and industry influencers.Represented the company at industry conferences, trade shows, and events to network and generate leads.Collaborated with cross-functional teams, including product development and customer support, to address client needs effectively.Ensured compliance with company policies, industry regulations, and ethical standards in all sales activities. Show less

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  Broll Property Group (Pty) Ltd

  Feb 2015 - May 2016

  Sales and Key Accounts Manager

  Developed and executed strategic sales plans to achieve revenue targets and drive business growth.Identified and pursued new business opportunities, expanding the client base and market presence.Managed key accounts, nurturing strong relationships to ensure customer satisfaction and retention.Conducted market research to stay informed about industry trends, competitors, and customer needs.Collaborated with cross-functional teams, including marketing and product development, to deliver comprehensive solutions to clients.Conducted sales presentations and product demonstrations to showcase features and benefits to potential clients.Negotiated contracts, pricing, and terms with clients to maximize profitability and maintain competitive advantage.Monitored and analysed sales performance metrics to identify areas for improvement and implement corrective measures.Provided regular reports on sales activities, forecasts, and account status to senior management.Resolved customer issues and concerns in a timely and satisfactory manner, ensuring a positive customer experience.Trained and mentored sales teams to enhance their skills and performance.Developed and maintained a deep understanding of the products or services offered and conveyed this knowledge effectively to clients.Collaborated with internal stakeholders to ensure seamless delivery of products or services to clients.Participated in industry events, conferences, and trade shows to network and generate leads.Stayed informed about industry regulations and compliance requirements affecting sales processes.Adapted sales strategies to address changing market conditions and customer preferences. Show less

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  Bidvest Facilities Management

  Jan 2016 - now

  Customer Relationship Specialist

  Define annual CRM objectives, engagements, and initiatives.Implement client retention strategies and monitor effectiveness.Build relationships with key customers, understand challenges, and identify improvement areas.Engage with operations and clients, address contract challenges, and seek upsell opportunities.Support sales team by providing feedback on competitors and identifying new business opportunities.Recommend and implement bi-annual customer relationship brand activities.Plan and manage client events, attend networking opportunities, and maintain industry memberships.Conduct market research, report on trends, RFPs, and growth opportunitiesConduct bi-annual customer surveys and provide detailed reports to Exco.Continuously assess customer satisfaction and changing needs, reporting to CSMO and COOs.Arrange client meetings for new contracts, maintain schedules for lost contracts and competitors.Set up meetings for CSMO with competitor clients, identifying upsell and retention opportunities.Ensure stock levels on giveaways are maintained and execute agreed annual CRM activities.Provide regular reports on planned activities, monthly activity plans, and quarterly board reports.Report budget and resource requirements regularly and conduct bi-annual stock-take of gifts. Show less

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  Tsebo Solutions Group

  Apr 2024 - now

  Customer Acquisition & Experience Centre Manager