Ryan Starbuck

Experience

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  Monarch Appraisal Services

  Jul 2006 - Feb 2008

  Office Manager

  As an office manager at Monarch Appraisal Services I worked directly with the customer, scheduling appointments and answering any questions that they may have had. I also created and maintained a digital database in which the company kept all its appraisal files, as well as researching initial property information through city and county officials to create property profiles.

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  Affiliated Computer Services (ACS) Verizon Wireless

  Feb 2008 - May 2008

  Customer Care Representative

  My duties working at a Verizon Wireless call center included troubleshooting handset devices, price plan and handset device changes, and informing customers of new products and promotions that they were eligible for. I dealt with customers in a wide variety of emotional states, and looked to achieve first call resolution.

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  Central Communication Agency

  Mar 2012 - Dec 2012

  Junior Account Executive

  I worked extensively in a student-run public relations firm called Central Communication Agency. As part of a three person team, I created and maintained relationships with business professionals, as well as built brand awareness in the community on behalf of my client. My responsibilities included drafting press releases on behalf of agency for news media, in addition to strategic social media planning for our client with promotions and relevant material.

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  Locher and Associates

  Apr 2013 - Jul 2013

  Public Relations and Marketing Assistant Intern

  • Analyze data received through online surveys for ways Discountgolf.com can better serve its customers and broaden its web presence.• Analyze data sets and related research to increase social media presence, and updating marketing web content.• Produce daily press releases promoting Pro Golf Discount and Discountgolf.com.

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  Marchex

  Aug 2013 - Jun 2014

  Campaign Manager

  • Managed a portfolio of SEM campaigns and optimized them to increase their return on investment (ROI) through high quality leads.• Optimized Accounts to improve CTRs (Click Through Rate) by using different performance tools, including Adword Keyword Tool and Search Query Reports.• Used Search Query Reports and internal reporting tools to control accounts' daily spend and maintain a positive margin. • Provided cost per click (CPC) and cost per call (CPC) estimates for specific categories in a variety of different US markets.• Collaborated across multiple teams to provide account optimizations for campaigns that had not driven quality leads. Show less

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  Microsoft (Insight Global)

  Jul 2014 - May 2016

  • Work with advertisers to develop and implement strategic account and marketing plans based on account performance and industry trends. • Collaborate with account executives to develop advertiser and agency account plans to increase revenue performance.• Build and manage partner relationships that promote knowledge sharing and optimization suggestion that ultimately drive additional revenue and customer loyalty. • Establish myself as the point person for day to day account management inquiries and performance concerns. • Work across multiple teams to track escalations from submission to final resolution, while providing feedback and managing SLAs.• Drive additional revenue by providing optimization suggestions based on client’s advertising goals.• Analyze account performance, identify trends, and upsell optimization opportunities based on numbers.• Identify clients for feature adoption and participation on new pilots. Show less • Manage a pipeline of 439 advertisers with a $1.5M spend over the 2014-2015 fiscal year.• Drive phone call and email conversations to generate potential customer leads.• Analyze and upsell clients on optimization tactics to drive additional revenue and overall account performance. • Work with customers to determine overall search marketing goals and review account health.• Develop client proposals offering actionable optimization opportunities for targeted marketing strategy. • Understand and educate advertisers on how to best utilize new features & functionality in the Bing Ads platform. Show less

  • Onboarding Account Manager

    Oct 2015 - May 2016

  • Optimization Specialist

    Jul 2014 - Oct 2015
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  24 Seven Inc.

  Jun 2016 - Nov 2016

  Business Development Manager

  - Prospect and engage 40-50 Director level marketing, interactive, creative and digital executives daily.- Understand new marketing and creative trends by continuously attending industry events.- Navigate through complex organizational structures to identity key hiring managers.- Collaborate with account management team to provide high level customer loyalty.

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  BLUE WATER DESIGN BUILD LLC

  Jan 2017 - Jul 2018

  Carpenter

  - Interpret blueprints and drawings to determine construction scopes of work, materials and tool requirements.- Frame walls, windows, closets and doors using blueprint drawings, space measurements and layouts.- Finish carpentry; base trim, case trim, window trim, hardware installation.- Siding installation and siding repair

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  Gaspar's Construction

  Jul 2018 - Nov 2019

  Carpenter

  - Collaborate with design and sale teams to determine scope of project, and timeline for completion.- Interface directly with clients during weekly meetings to discuss payments, if project is on time and if changes need to be made.- Assist with budget, labor and sub-contractor tracking and forecasting of week to week labor usage to ensure work is completed and project stays on schedule- Help to track progress of projects against goals, objectives, and timelines set forth in the preliminary meeting. Show less

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  CBRE

  Nov 2019 - now

  Microsoft - East Campus Modernization Project

  • Project Manager

    Jun 2023 - now

  • Associate Project Manager

    Nov 2019 - Jun 2023