Karthick Mahadevan

Experience

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  Amadeus

  Apr 2006 - Sept 2011

  Software Engineer

  - Lead the development and deployment of GUI application at airports across the world- As Quality Coordinator secured ISO 9002 compliance certification for the development team- As Product Owner and Scrum master delivered a value proposition BI tool to support pre-sales - Worked as Business analyst, Software engineer and Implementation engineer in the areas of Passenger self-service, Industry mandates, Border/Government security programs

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  Amadeus IT Group

  Oct 2012 - Sept 2021

  - Efficaciously managed deliveries, solutions and contracted products for Key Airline Accounts in Northern and Western Europe for 5 years, increasing the YoY revenue and growing the strategic accounts - Well Managed a Customer Centric Agile Solution Centre - A 30+ members agile team, established to provide 40 effort years’ worth of functional and development services. Team included Project manager, Scrum masters and agile teams located in three sites- As a Program manager executed a strategic business transformation program, enabling the Airline customer's Ancillaries value stream to significantly increase their annual revenue- Built and delivered professional services to Airline customers including Consultancies, Value proposition, Functional expert service and premium services support- Within short span of taking over an account built a collaborative relationship reflecting positively in Customer NPS and CSAT- Formed a close-knit project team and successfully migrated, interfaced “Airlines Inventory Availability”, a real-time high-volume transactions application with third party API on Azure Cloud - Championed products evolution, working with Product Owners and partaking in Program Increment events to release features/epics of higher business values to Customers. - Responsible for Measuring and implementing measures to keep program performance, project metrics in track; Reporting to regional heads and Steering committees; Planning strategic account developments with Accounts team and Customer C, D level executives; Identifying upsell opportunities, potential services and feeding insights to presales Show less

  • Delivery, Solution Manager

    Jan 2016 - Sept 2021

  • Project Manager

    Oct 2012 - Jan 2016
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  Twilio

  Sept 2021 - Sept 2022

  Senior Technical Program Manager

  Lead Professional services team of Solutions-Architects, Project manager and Partner engineering teams to build Customer engagement solutions on a Cloud based communication platform#Building a Business case for Customer - Judiciously established multiple delivery streams to enable a Financial services company to justify migrating to Twilio and with MVP illustrated integration with Azure LUIS for voice processing, improving Interactive Voice Response containment up to 10% #Process improvement– Implemented processes to ensure efficient handover from Sales to Professional services teams; Identified gaps in availability of the right resources for the Architects and Consultants, enabling the team to boost their performance. Show less

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  Amazon

  Oct 2022 - now

  Senior Technical Program Manager

  Enabling a team of Engineers, scientists, and Security Engineers in a Matrix org structure to deliver solutions for identifying and preventing fraud activities in digital Ads thereby protecting the interests of Amazon Ads customers - RoI, spend of advertisers and revenue of publishers.