Ngoc Huyen Huynh

Experience

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  Shichida Swallows

  Oct 2017 - Sept 2018

  Program Consultant

  - Look for customer sources, take initiative to follow up and close sales- Highlight school’s spirit and purpose of early education, convey message from the Institute to customer- Attract potential customer and advise information about products and services.- Introduce, consult programs and clear all queries for both call-in and walk-in customer- Be the main contact window between customer and other departments- Report and contribute to improve activities and results

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  DACO Logistics

  Sept 2018 - Dec 2018

  Sales Executive

  - Identify potential customers, be responsible for securing new customers, introduce and convince customers to use Daco services- Meet, maintain records of customer details and follow up on customer communications in a timely and professional manner- Support Customer Service and work closely with Operations and Documentation on the execution of customer service contracts- Promote the services and products of all entities, and coordinate sales efforts with other department sales Show less

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  COSCO SHIPPING Europe

  Mar 2019 - May 2020

  Customer Service Department

  - Be responsible for shipments to US, include but not limited: release/control booking, follow up and ensure shipment load on board smoothly as customer’s request- Control, balance and finalize loading list for 1-2 vessels to USWC with capacity up to 2500 teus per week- Visit, maintain records of customer details. Handle all the customer’s enquires and quality complaints- Handle and solve all problems related to service request. Cooperate with customers, colleagues & head office to fulfill all necessary requirements- Be the main contact window between customer and internal teams- Maintain relationship with key accounts (Ashley Furniture, First Solar, Samsung SDS, Living Spaces, Dorel Home Furnishings, Strategic Distribution LP, etc.) Show less

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  Ashley Furniture Industries

  Jun 2020 - Jul 2023

  - Coordinate between Ashley US and Vietnam vendors to align on inventory details, ensure on-time & accurate production schedule and shipping plan based on Ashley's demand- Directly work with vendors, monitor, review and advise to adjust the production to balance between vendor's capacity vs orders/forecast, anticipate risks to supply and figure out to close gaps- Actively communicate with US side and vendors to manage exceptions and order change requests, analyze gaps and opportunities and drive actions to minimize inventory variances- Liaise with relevant departments/teams for any escalation of issues and documents to ensure 100% compliant with the regulatory request- Evaluate and review the shipment performance with vendors and ensure the real shipping schedule reflected in Ashley's system Show less - Visit, keep good relationship with stakeholders: carrier, port, terminal, freight forwarder, etc. Be the main contact window between partners, vendors/suppliers and internal teams- Control and support a total of around 125 vendors and suppliers to ensure product availability, on time update system, right documents are prepared- Follow up and monitor with vendors/suppliers 3 – 5 weeks ahead to solve all problems related to shipping plan, give feedback to US side for any issue- Cooperate with partners, colleagues & US Logistics team to make sure the product can ship out on time and maximize shipments- Design, manage and figure out the optimal solution and continuous improvement of the supply chain planning, especially logistics process Show less

  • Supply Chain Planner

    Oct 2021 - Jul 2023

  • Logistics Planner

    Jun 2020 - Oct 2021
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  Yes4All

  Jul 2023 - now

  Sr. Demand & Supply Planning

  - Coordinate with stakeholders to get alignment on the nature of demand for different product lines and distribution channels/partners- Understand the demand input factors (seasonality, inventory policy, etc.) as well as the effect of demand on the downstream factors (inventory, capacity, lead time, cost, etc.) to balance supply vs demand, anticipate risks to supply and figure out to close gaps- Actively communicate with relevant parties to manage exceptions and order change requests, analyze gaps and opportunities and drive actions to minimize inventory variances- Build and rolling update FOB plan, purchasing plan, inbound/outbound plan based on demand forecasting and ordering requirements- Create supply scenarios to prepare reaction plan for each of the demand/supply variation occurs- Follow up the actual inventory upstream and PO deliver to react with changes Show less