Lilian Findlater

Experience

• 

  Aegon UK

  Jul 2007 - Aug 2010

  Section Manager

  Improve and support change within the business areaBuild relationships across the businessManage the Department Overtime budget Instigate and manage disciplinary action when appropriate and in line with HR guidelines.To take part in the induction of new staff into the businessManage absence – ensuring a consistent approachInstigate and manage disciplinary action when appropriate and in line with HR guidelines.Empower staff to take ownership and responsibility / delegate to allow personal growth and development of staffSeek solutions to complex issues and process / procedure improvement Show less

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  JLT Benefit Solutions Limited

  Aug 2010 - Apr 2016

  Team leader
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  JLT EBS Solutions

  Apr 2016 - now

  Associate Consultant

  To ensure that all members of the team are operating to their maximum capabilities, using best practice whilst providing the best possible service to clientsBuild and maintain strong relationship with both clients and insurersEnsure that all aspects of compliance are adhered to Support the Operations Manager acting as 2nd in charge covering all aspects of their role in their absenceAssist in the renewal process for book of business by ensuring team meet the deadlines required Recruitment for the Healthcare TeamManage disciplinary issues ensuring consistent approach and liaising with HR to ensure all processes are being followed.Involvement in projects within the business Show less