Heba Ahmed

Experience

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  NewportFILM

  Mar 2015 - May 2016

  Guest Experience Leader

  • Oversaw and managed guest inquiries and concerns during the festival.• Collaborated with various departments to ensure a seamless guest experience.• Coordinated and facilitated guest check-in and registration processes.• Handled and resolved guest complaints and issues in a professional and timely manner.• Assisted in the planning and execution of special events and screenings.• Managed a team of volunteers to ensure smooth operations and guest satisfaction. Software Used: Asana, Trello, Microsoft Teams Achievements: Collaborated with various departments to develop and execute a comprehensive accessibility plan, ensuring a more inclusive and accommodating experience for guests with disabilities, which received positive feedback from both attendees and advocacy groups.- Implemented a streamlined guest check-in process that reduced wait times by 30%, resulting in improved guest satisfaction and positive feedback.-Developed and executed a comprehensive guest feedback survey, resulting in a 20% increase in overall guest satisfaction ratings compared to the previous year.-Successfully coordinated and managed a team of 15 volunteers, providing them with effective training and guidance, leading to a more efficient and customer-focused guest service team. Show less

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  Patrick Interiors

  Aug 2015 - Dec 2015

  Interior Design Intern
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  Film Independent

  Mar 2016 - Jul 2017

  Event Coordinator

  • Plan, execute, and oversee all aspects of corporate events, including conferences, product launches, and team-building activities.• Collaborate with clients to define event objectives, budgets, and timelines, ensuring seamless event experiences that exceed expectations.• Coordinate vendor selection, negotiations, and contracts, managing relationships to ensure the highest quality services within budget constraints.• Develop detailed event plans, timelines, and run-of-show documents, managing event logistics from start to finish.• Manage event registration, attendee communication, and post-event feedback, continuously improving event processes. Software Used: Google Workplace, Slack, Adobe Creative Cloud Achievements: Proactively manage complex projects, overseeing detailed project plans and timelines, and effectively communicating updates and deadlines to team members and stakeholders.-Implement efficient document management systems, leading to a 30% improvement in document retrieval time and ensuring the security and confidentiality of sensitive information.-Develop and maintain strong vendor relationships, negotiating favorable terms and pricing for office supplies and services, resulting in a 15% reduction in operational costs.-Lead and organize company-wide events, including annual retreats and team-building activities, fostering a collaborative and positive company culture Show less

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  California State University, Fullerton

  Jan 2017 - May 2017

  Teaching Assistant
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  The Walt Disney Company

  Sept 2017 - Sept 2020

  Administrative Assistant

  • Managed an active calendar of appointments, filed expense reports, and composed and prepared confidential correspondence; Answered and screened telephone calls in a courteous manner while taking messages with a high degree of accuracy; Organized 3+ monthly meetings and their logistical elements (scheduling, preparing the facility, organizing handouts and/or binders for attendees, etc.) for events handled; Responsible for scheduling cast members• Proactively manage complex projects, overseeing detailed project plans and timelines, and effectively communicating updates and deadlines to team members and stakeholders.• Implement efficient document management systems, leading to a 30% improvement in document retrieval time and ensuring the security and confidentiality of sensitive information.• Develop and maintain strong vendor relationships, negotiating favorable terms and pricing for office supplies and services, resulting in a 15% reduction in operational costs.• Lead and organize company-wide events, including annual retreats and team-building activities, fostering a collaborative and positive company culture.• Provided administrative support to the executive team, including scheduling meetings and managing calendars. Software Used: Eventbrite, Achievements: Played a key role in the successful implementation of a new project management software, providing training to the team and ensuring a smooth transition, resulting in a 15% increase in task tracking accuracy and efficiency.-Recognized for providing exceptional support to senior executives, including managing complex calendars, arranging travel, and effectively prioritizing meetings and appointments, contributing to enhanced productivity and time management.-Received accolades for maintaining a professional and welcoming office environment, ensuring seamless front-desk operations, and providing excellent customer service to clients and visitors. Show less

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  Mashney Law Offices

  Aug 2021 - now

  Communication

  • Manage and prioritize our partners' schedules to ensure that their time is focused on critical, strategic issues; Coordinate communications, track and follow up on requests, and identify those of importance that require immediate attention; Assist clients with all aspects of property damage &bodily injury claim; Ensure and maintain confidentiality of all communications and documentation.• Developed and implemented case management plans for individuals with complex needs.• Conducted assessments to determine individual service requirements and care needs.• Coordinated services between multiple agencies, providers, and stakeholders to ensure optimal outcomes.• Monitored client progress toward established goals and objectives.• Regularly communicate with clients to provide case updates, answer inquiries, and address concerns, fostering strong client relationships and trust in legal representation. Software Used: Legal files, Merus case Achievements: Successfully managed a high-volume caseload, effectively prioritizing tasks and meeting or exceeding all case-related deadlines.-Implemented a new case management system, resulting in improved organization, efficiency, and streamlined communication within the legal team.-Received consistent positive feedback from clients for providing exceptional service, and explanations throughout the case process.-Played a key role in the successful resolution of complex cases, contributing to favorable outcomes for clients and establishing a track record of successful case management.-Led or participated in training sessions for junior staff, contributing to their professional development and the overall improvement of the case management process within the organization Show less