Karthik S Hande

Experience

• 

  Infosys

  Aug 2018 - May 2022

  • Transition Coordination, Process Training & Certification• Supports the TL by training people on process/domain as part of the growth plan to ensure high E-SAT• Executes transactions as per prescribed guidelines and timelines to meet SLA targets• Executes transaction processing to meet quality standards. Conducts QC/QA programs as part of the quality plan to ensure adherence to process steps• Handles/helps resolve escalations at the process level to ensure high customer satisfaction Show less

  • Process Specialist

    Sept 2021 - May 2022

  • Senior Process Executive

    Apr 2020 - Sept 2021

  • Process Executive

    Aug 2018 - Apr 2020
• 

  MSI Services Pvt Ltd

  Jun 2022 - now

  Supply Chain Management Associate

  • Processing Sales Orders for company's sales divisions• Developing documentation related to support• Planning inventory control• Arranging distribution products• Solving problems in cases of return of products• Places orders, processes return requests and enters credits• Handles customer inquiries in the areas of product information, ordering procedures, special order • information and pricing, quote information, problems, returns, shipping• Communicate to customers on orders status, any delays or problems with their requests• Serve as liaison with third-party delivery service to coordinate deliveries and resolve problems• Provide information and assistance as needed to inventory and warehouse personnel to allow for expeditious processing of damaged and defective merchandise Show less