Derri Haribri

Experience

• 

  Koperasi KASIH Indonesia

  Sept 2015 - Sept 2017

  Asst.Branch Manager - Future Leader Program

  1. Uphold a thorough understanding of pertinent policies, procedures, and regulatory frameworks.2. Ensure continual adherence to audit procedures and other relevant guidelines.3. Assist in coaching less experienced staff regularly to enhance their operational skills under the guidance of the Manager.

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  PT. Pasifik Teknologi Indonesia

  Sept 2017 - Sept 2018

  Project Consultant

  1. Acquainting oneself with the client's business environment to effectively spearhead projects.2. Ensuring that the scope and schedule of projects align with attainable goals within the stipulated time and budget.3. Cultivating positive relationships with both associates and clients.4. Conducting periodic reviews to ensure projects remain on course.

• 

  TDCX

  Sept 2018 - Nov 2022

  1. Actively engaged in team management, concurrently serving as a cross-functional and global liaison in areas of expertise pertaining to policy-market implementation and audit completion.2. Adept at coordinating and negotiating actionable insights, recommendations, and team strategies across departments and with clients through effective communication.3. Proficient in developing process documentation, consolidating feedback on the functionality of audit tools, and conducting quantitative analysis through weekly reports.4. Provides mentorship to auditors, guiding them on the utilization of audit tools and systems. Show less 1. Rapidly adapt to policy updates and assume responsibility for implementing them within the specific market and/or operations team.2. Demonstrate expertise in delivering weekly training sessions based on error analysis, calibration, RCA analysis, and one-on-one coaching sessions.3. Actively participate in team management, providing support to the team leader by mentoring agents on policies and errors. Simultaneously, coordinate with supervisors and clients on team and market performance.4. Offer feedback and recommendations to enhance team performance. Show less

  • Quality Analyst

    Jan 2021 - Nov 2022

  • Subject Matter Expert

    Jan 2020 - Jan 2021

  • Content Moderator

    Sept 2018 - Jan 2020
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  ByteDance

  Nov 2022 - Apr 2023

  Project Manager | Content Safety and Quality

  1. Accountable for ensuring the quality assurance and accuracy measurement of task lists, as well as overseeing team members in allocating time for each task and ensuring performance accuracy.2. Responsible for crafting a bi-monthly OKR strategic plan aligned with the company's direction and facilitating communication with other departments.3. Initiate and execute impactful projects for app improvement by conducting external market analysis, analyzing bug reports, enhancing product features for improved content quality, collecting edge cases, and formulating market policy proposals focused on content safety for the platform. Show less

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  Bondee

  May 2023 - now

  Country Manager | Safety Operations

  1. Ensured compliance and risk management as Trust and Safety Country Manager by overseeing platform content and aligning with local and global regulations to maintain a secure environment.2. Engineered and fine-tuned AI moderation models, developing prompts to adapt to market trends and policy changes, enhancing the efficiency of AI-driven content review.3. Led strategic initiatives to continuously refine content moderation processes as well as content policy documentation, improving AI automation and ensuring scalable and effective platform safety solutions. Show less