Molly Fletcher

Experience

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  Benny T's

  Feb 2012 - Aug 2014

  Waitress

  • Trained new members of staff; managed waiting area in peak times; bar experience including making a range of coffees, milkshakes, alcoholic beverages.

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  Pizza Hut UK & Ireland

  Feb 2015 - Nov 2015

  Waitress

  • Performed waitressing duties in a fast-paced environment with a high volume of customers in the busy city centre location.

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  Wm Morrison Supermarkets Plc

  Nov 2015 - Nov 2016

  Health and Beauty Assistant

  • Replenished products to ensure displays well presented & assisted with customer enquiries.

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  Pinstripe Inventories

  Jun 2016 - Sept 2016

  Summer Property Inventory Clerk

  • Independently carried out detailed property inventories, check-ins/outs and inspections; collected keys from estate agents met with tenants/landlords and represented the company.• Planned a daily schedule, prioritising work at different geographical locations to meet tight deadlines• Assessed property cleanliness and damage; recorded property conditions; prepared high-quality reports.• Worked on more significant properties like a 7 bedroom flat that experienced a short turnaround for the inventory report to be created.• Performed to the expectations of senior management; increased from 2 properties to 6 across different geographies. Show less

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  DST Systems

  Dec 2016 - Sept 2017

  Customer Service Senior Associate

  • Processed non-standard and complex transactions/calculations; gained an understanding of pension products, systems/processes and critical legislation.• Moved to an escalations and complaints team to focus on processing high priority/value applications; contacted customers directly to resolve queries.• Provided training and quality checking; ensured that standards of accuracy and financial integrity are maintained.• Improved workflows; participated in process improvement initiatives.• Learnt the job quickly; trained team members on more advanced data entry processes.• Nominated by peers for exceptional performance; received 2 recognition vouchers for contribution within the team.• Worked overtime to improve the workflow of cases and reduce the backlog. Show less

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  RACQ

  Mar 2018 - Jul 2018

  Claims Officer - Motor Claims Dept

  • Contacted third party insurance companies requesting payment for our members' car repairs, provided all relevant evidence to support figures requested.• Made difficult outbound calls to responsible third party drivers to follow up on payment of members' repairs• Understood end to end process of claims and motor vehicle insurance policies; adhered to all compliance and legislative requirements.• Handpicked to handle the ‘Total Loss Claims’ which were more complicated/sensitive with significantly higher amounts involved. Show less

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  THE ICONIC

  Aug 2018 - Oct 2018

  Procurement Officer

  • Ensured that all the emails/communication from different stakeholders were responded timely.• Raised/matched and coded purchase orders against supplier invoices; used Microsoft dynamics NAV system; ensured timely payments.• Requested quotes and placed orders with suppliers for appropriate office supplies, equipment, stationery, cleaning supplies etc.• Ensured all relevant paperwork/contract forms were completed in order for new suppliers to be set up.• Created manuals for complicated processes, system navigation, troubleshooting and contingency plans.• Posted invoices to the General Ledger; reconciled others processed work by verifying entries against invoices & purchase orders. Show less

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  GPS-it Precision Land Mapping

  Dec 2018 - Jul 2019

  Office Manager

  Accountable for independently managing the business of Platemeters (a tool to measure pasture growth in Dairy Farming).Business Support• Monitored the business through social media sites; processed orders through Shopify assembled and packaged products; organised courier collection.• Provided customer support for issues/ returns; monitored inventory levels; processed account invoices; created and formatted manuals, product design labels.Operations Management• Successfully migrated to a new stock software; ensured that all the suppliers/customer information was up to date and recorded with stock counts and purchase orders created.• Managed the integration of a help desk software; ensured all calls/emails were registered, ticket logged and assigned to relevant staff or team.HR & Administration•On boarded new employees; dealt with all HR general queries; monitored the careers email inbox; assisted in the recruitment process; organised and booked training courses. •Planned and booked travel arrangements; answered calls in regards to farm or orchard map job queries, quotes and issues.•Procurement of stationery and office supplies.Health & Safety•A part of the H&S Committee, attended regular meetings; conducted H&S inspections; recorded and analysed monthly vehicle surveys•Ordered first aid supplies; booked first aid courses; monitored the safety of field employees by Garmin Tracking maps/texts.Accounts & Payroll• On boarded new employees; collected, calculated and entered data into payroll software.• Updated payroll records; entered changes in exemptions, savings deductions, job title. • Prepared reports by compiling summaries of earnings, taxes, deductions & leave; resolved payroll discrepancies by extracting and analysing information.• Approved invoices; prepared and sent invoices, reminders and statements to clients/customers • Monitored the accounts email inbox and dealt with any customer queries or issues. Show less

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  Dog Digital

  Jan 2020 - Feb 2020

  Temp Accounts Payable Assistant
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  West Fraser UK

  Mar 2020 - Apr 2020

  Temp Procurement Administrator
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  M&G plc

  Apr 2020 - now

  • Commercial Contract Manager

    Feb 2023 - now

  • IT Procurement Assistant

    Apr 2021 - Feb 2023

  • Seconded to Commercial Transformation

    Sept 2020 - May 2021

  • P2P Administrator

    Apr 2020 - Mar 2021