Jacob Cole

Experience

• 

  Guilford College

  Aug 2011 - Oct 2012

  Orientation Leader
• 

  US Army

  Dec 2015 - Dec 2019

  -Assisted in programming and assembling of communications network-Assembled and controlled networking training area using Linux based software -Created systems and standards for a newly created section.-Outlined expectations and guidelines for equipment maintenance.-Drafted and finalized report paperwork when reporting to commander.-Learned and mastered communication equipment needed for an emergency field exercise.-Tracked assigned equipment -Inspected and verified reports on equipment, missiles, engagement reports, jamming incidents, movement requests and communications security logs-Managed and loaded secure encryption keys for radios and phones-Maintained communications encryption keys and logs safe.-Reported and identified issues with lower echelons reports.

  • Network Operations Specialist

    Aug 2018 - Dec 2019

  • Tactical Communications Specialist

    Oct 2017 - Aug 2018

  • Battle Desk NCO/RTO

    Jan 2017 - Oct 2017

  • IT Specialist

    Dec 2015 - Dec 2016
• 

  Army National Guard

  May 2020 - now

  -Operated and Maintained Network communications equipment-Updated Firmware and configurations on Cisco routers and Switches, Juniper Firewalls, and Cloud VMs-Lead a team establishing and maintaining communications in a field environment-Troubleshoot system faults and hardware errors while performing system/network operations at the halt

  • Senior Network Communications Specialist

    Jan 2023 - now

  • Senior Nodal Network Systems Operator Maintainer

    Mar 2022 - Jan 2023

  • Nodal Network Systems Operator Maintainer

    May 2020 - Mar 2022
• 

  TMR, Inc.

  May 2020 - Mar 2022

  -Served as the initial point of contact for resolution of desktop/laptop related problems in a 70,000+ end-user enterprise-Used Splunk to check system logs and events.- Provided VIP level support to USSOCOM executive-level users and their staff. -Troubleshot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone-Documented, track, resolve, and report on problems and work orders using a Remedy ticketing system-Created, modified, deleted user accounts via Active Directory and associated support tools-Determined which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration, or System Administration Teams when a solution cannot be provided telephonically-Ability to install, maintain, and troubleshoot network, system, and application software-Technical knowledge of workstation hardware and Microsoft Technologies-Technical knowledge in the setup, operation, and troubleshooting of all associated and follow-on operating systems- Familiar with DameWare and Terminal Services- Required to perform incident management functions, which include: Incident trending and prioritization and documenting and communicating those findings with senior organizational team members Show less

  • Team Lead Supervisor

    Jan 2022 - Mar 2022

  • Service Desk Technician

    May 2020 - Dec 2021
• 

  Compass Point

  Apr 2022 - May 2022

  Senior System Analyst | Team Lead
• 

  Insight Global

  May 2022 - Oct 2022

  Service Desk Lead

  -Performed full shift if desk hours, migrating to 24/7 shift work.-Conduct integration and earned trust for higher ups, other teams, and employees in a complete section restructuring.-Re-established and built a new service center by hiring new personnel, doubling the effective size.-Planned and executed step by step process to leading to a schedule shift while balancing current Training and work limitations.-Changed current training environment to provide more one on one training with a designated master trainer and encouraged senior members to perform updates on existing documentation.-Enforce standards in fast paced environment while working with government counterpart.-Performs systems administration of desktop systems connected to local and wide area networks.-Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation.-Provide support for implementation, troubleshooting and maintenance of IT systems. Show less

• 

  Randstad USA

  Oct 2022 - Oct 2023

  Cisco Network Engineer
• 

  Cisco

  Oct 2023 - now

  Network Consulting Engineer