Onaheed Elnager

Experience

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  Ahfad University for Women

  Jul 2009 - Aug 2010

  Teaching assistant

  1. Teaching students the subjects of computers in labs and follow up sessions such as:- System analysis and design tutorials.- Introduction to Information Technology (HTML, ACCESS and Front page labs.) - Human Computer Interaction follow up sessions.

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  University of Medical Sciences and Technology

  Oct 2010 - Feb 2012

  Teaching Assistant

   Teaching the subjects of information technology in labs and follow up sessions.

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  Ministry of Trade

  Aug 2012 - May 2015

  IT Specialist (Teachnical Support and Software Engineer)

  1. System analysis, design, development using ASP.NET with C# and VB and administration.2. Do the necessary tasks for business process re-engineering for systems.3. Do the necessary tasks for the outsourcing software hand over and system maintenance.4. Provide desktop technical support for software and hardware.5. Network configuration and management for LAN and Internet including TCP/IP, DHCP, DNS, and other wired and wireless network details.6. Outlook Mail configuration and troubleshooting.7. Windows server configuration and Active Directory.8. Keeping up to date with all Microsoft operating systems (desktop and server).9. Installing, sharing, and Troubleshooting all Printers, Scanner and Multi- Function Machines.10. Using remote access tools to provide fault resolution and diagnosis.11. Antivirus and internet security installation, update and take actions in case of malware damages. Show less

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  Vostok Trading Company

  Aug 2015 - Jul 2017

  1. IT Help desk

  • Monitoring the system and support technicians via phone while they were doing maintenance.• Receive customer’s requests (Banks, Exchanges, and Jewllery Shops) via calls and E-mails, finish minimum 90% of tasks on daily basis and reply to customer. • Communicate with Dubai police and Sharjah Police to discuss about procedures , Regulations and find solutions for special cases.• Identify documents and guide customers to know procedures and the required documents related to police alarm Central Monitoring system (CMS).• Generate reports from system and provide them to technical team, customers, and decision makers in the company and police.• Do all data entry and updates related to the system.• Give the recommendations and suggestions to enhance the system and solve problems.4. Do all data entry and updates related to the system.5. Give the recommendations and suggestions to enhance the system and solve problems. Show less

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  Fujitsu Project - Cupola Company

  Jun 2018 - Sept 2021

  Technical Support

  • Hardware and SoftwareTroubleshooting for fujitsu staff and customers . •Acting as the first point of contact for all IT & technical queries and incidents . • Using ticket system and all follow up tools to ensure cases are solved properly and the customers are satisfied

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  Almshraq Document Cleaning Services Est (DUBAI, UAE)

  May 2023 - now

  IT Helpdesk agent

  • First line technical support for the staff. • Logging incidents and receiving service requests via phone, Email. • Troubleshooting and diagnosing hardware, software and network issues.• Escalate the hardware issues to the concerned department.• Follow up with concerned departments till close the ticket.