Amarjoth Singh

Experience

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  Super Tech

  Jul 2000 - Aug 2008

  Sales Assistant

  Worked as a part time sales assistant in my father's business.

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  BT Group

  Sept 2008 - Nov 2008

  Call Center Agent

  Dealt with customer inquiries and complaints

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  EDF (UK)

  Nov 2008 - May 2009

  Call Center Agent

  At EDF Energy, I played a pivotal role in providing customer support, handling inquiries, and ensuring smooth communication between the company and its customers.

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  Super Tech

  Jun 2009 - Aug 2010

  Assistant Manager

  Worked as the Assistant Manager in my father's business.I was a keyholder and responsible for cash handling, banking, placing orders with suppliers, inventory management and managing 2 staff.

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  BMG Research

  Oct 2012 - Dec 2012

  Outbound Telemarketer

  I made outbound calls to potential customers or clients on behalf of BMG Research. Their primary goal is to persuade recipients to take a desired survey.

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  Santander

  Dec 2017 - Aug 2022

  • New Employee Onboarding: I was responsible, along with my colleagues for ensuring that new employees received comprehensive training during their onboarding process. This included familiarising them with the Santander's policies, procedures, systems, and culture. • Record Keeping: Maintained accurate records of training sessions, attendance, and employee progress.• Product and Service Training: I provided training on the various financial products and services offered by the bank, including savings accounts, current accounts, and loans.• Compliance and Regulatory Training: I ensured that bank employees were well-versed in compliance requirements and banking regulations. This includes anti-money laundering procedures, know-your-customer protocols, and other legal and regulatory obligations.• Customer Service Training: I helped employees develop strong customer service skills. This included teaching them how to engage with customers.• Technology and Software Training: I often provided instructions on using Santander's software and digital platforms. This included training staff on mobile banking apps, online account management, and other digital services.• Soft Skills Enhancement: I contributed to a team effort aimed at enhancing staff members' soft skills, including communication, problem-solving, teamwork, and conflict resolution. These skills were pivotal in delivering outstanding customer service.• Continuous Learning: Through the medium of training, including online Teams sessions, I ensured that employees stayed updated on industry trends, changes in banking regulations, and advancements in banking technology.• Curriculum Development: I often worked on developing and updating training materials, manuals, and online resources to keep the training programs current and effective.• Feedback and Coaching: I provided feedback and coaching to employees, helping them improve their performance and achieve their career goals within the bank. Show less • Customer Assistance: I assisted customers with various banking-related inquiries, including account balances, transactions, account maintenance, and product/service information. I helped customers with account-related tasks, such as setting up new accounts, closing accounts, or changing account details.• Problem Resolution: I investigated and resolve customer issues and complaints promptly and effectively. This also involved collaborating with other departments to find solutions.• Product and Service Knowledge: I developed a deep understanding of Santander's products and services to provide accurate information and offer suitable solutions to customers.• Compliance: Ensure that all interactions and transactions comply with banking regulations and internal policies, particularly in areas like Know Your Customer and Anti-Money Laundering.• Appointment Scheduling: Helped customers schedule appointments with financial advisors or specialists when required.• Documentation: It was important to maintain accurate records of customer interactions, inquiries, and complaints in the bank's systems, to maintain compliance and various ISO standards we followed.• Adherence to Service Standards: Ensure that customer service standards and performance metrics, such as response times and customer satisfaction scores, were consistently met or exceeded.• Continuous Learning: I stayed up-to-date with changes in Santander’s banking products, services, and policies through ongoing training and development.• Complaint Handling: I managed and escalated customer complaints when necessary, following the bank's established procedures and protocols.• Data Security: I handled customer data and sensitive information with the utmost care to maintain data security, GDPR and customer privacy. Show less

  • Training And Development Officer

    Apr 2020 - Aug 2022

  • Customer Service Representative

    Dec 2017 - Apr 2020
• 

  Lion investigation services

  Aug 2022 - Oct 2024

  Business Development Manager

  During my time at Lion I played a crucial role in driving the growth and success of the business, my main responsibilities included:• Market Research and Analysis: I conducted thorough research to identify potential markets and industries where private investigation services were in demand. I analysed market trends, competitor offerings, and customer needs.• Strategic Planning: Working with the owners, I developed and implemented a strategic business development plan that outlines the company's growth objectives, target markets, and strategies for achieving revenue and profit goals.• Client Relationship Management: I built and maintained strong relationships with existing clients to ensure repeat business and client satisfaction. I occasionally identified opportunities to upsell or cross-sell additional services.• Lead Generation: I had to identify and approach potential clients and partners through various means, including cold calling, networking events, online marketing, and referrals.• Market Expansion: I actively pursued opportunities to broaden the organisation's geographical footprint and diversify our service offerings, ultimately venturing into previously untapped markets and successfully establishing our presence in new locations.• Compliance and Regulation: I had to stay informed about the legal and regulatory requirements in the private investigation industry, ensuring that the organisation's practices and services are in compliance with applicable laws.• Marketing and Branding: Worked closely with external marketing teams to develop and execute marketing strategies that raise brand awareness and attract new clients.• Reporting: Track and report on key performance indicators (KPIs) related to business development efforts.• Budget Management: Managed the budget for business development activities, ensuring that resources are used effectively to achieve objectives.• Continuous Learning Show less

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  Safeguard Financial Services

  Nov 2024 - now

  Mortgage Manager