Sara Wallace

Experience

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  Self-employed

  Jun 2016 - Nov 2017

  Small Business Owner

  Provided account services for mobile gaming platforms, achieving average monthly sales of £400.Managed an inventory of 100+ items using Excel spreadsheets with a constant flow of product.Designed attractive business logos, banners and product images using Adobe Photoshop.Communicated with customers on an ongoing basis to answer questions, resolve disputes, and provide further information and advice on products, achieving a 98% satisfaction rate.

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  The Starter

  Aug 2016 - Sept 2020

  Assistant Manager/ Front and Back of House Staff

  Coordinated employees, managed and assigned tickets, and allocated resources to ensure exceptional service delivery in a high order volume environment.Created training and development strategies for new employees resulting in shorter training times, improved competency, and high employee retention.Implemented more effective inventory management and waste reduction strategies, reducing business costs by approximately 10%.Built loyal clientele through friendly personal interactions and resolving complaints promptly and professionally. Show less

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  Convergys

  Jul 2017 - Feb 2018

  Customer Service Specialist

  Handled high volumes of customer interactions per day, giving detailed, personalised, friendly, and polite service, resulting in improved customer retention percentages.Memorised rotating products and services to resolve customer queries quickly and efficiently, and make upsells.

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  Amazon

  Sept 2020 - Apr 2021

  Warehouse Operative

  Maintained quality standards, and resolved package issues and defects to ensure efficient package processing.Worked in a high-traffic distribution centre to manually receive, move, check and store incoming goods, weighing up to 25kg.Coordinated floor team in response to unexpected equipment failure, resulting in delivery of quotas ahead of schedule.

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  Deposit Protection Service

  May 2021 - Jul 2021

  Inbound Customer Service Representative

  Handled a high volume of tenant and landlord inquiries in a friendly, polite and efficient manner, resulting in improved trustpilot scores and positive reviews for the company.Managed financial information whilst adhering to data protection guidelines, facilitating the secure movement of deposits.Exceeded company standards for internal/client data management, maintaining data quality and integrity in database entries.Analysed client issues and complaints to determine and implement the best solution for their needs. Show less

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  Harland & Wolff

  Mar 2022 - Jul 2022

  HR Administrator
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  Firstup

  Aug 2022 - May 2024

  HR and Office Administrator
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  Version 1

  Jul 2024 - now

  Associate Consultant