Deep Enrich
Ravi Shankar
Sr. Service Desk Engineer
241 followers
Meerut, Uttar Pradesh, India
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About me
IT Support Executive 5+ Year Experience | Passionate, Motivated, Creative, Strategic | Seeking Full-time Opportunity
Education
Karan Public School, Meerut
1993 - 2004High School/Secondary Diplomas and Certificates ScienceSchooling
Lovely Professional University
2014 - 2016Bachelor of Science (BSc) Information Technology 60%B.Sc (IT)
Experience
Rigved Technologies Pvt Ltd
Jun 2020 - Sept 2021Sr. Service Desk Engineer
AgreeYa Solutions
Sept 2021 - Feb 2022Sr. Technical Service Desk Engineer
NTT DATA GLOBAL DELIVERY SERVICES PRIVATE LIMITED
Feb 2022 - nowSenior Help Desk Analyst
Licenses & Certifications
- View certificate
CompTIA A+ 220-1001: Installing Hardware & Display Components
SkillsoftDec 2022
- View certificate
Service Desk, IT Asset, Service Configuration, and Change Control Management
SkillsoftJan 2023 - View certificate
ITIL® 4 Foundation: Key Concepts of Service Management
SkillsoftDec 2022 - View certificate
.webp)
Course on Computer Concepts (CCC)
NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)May 2019 - View certificate
ITIL® 4 Foundation: Introduction
SkillsoftNov 2022 - View certificate
CompTIA A+ 220-1001: Networking
SkillsoftDec 2022 - View certificate
Getting started in Excel 365
SkillsoftJan 2023 - View certificate
Working with tables in Excel 365
SkillsoftJan 2023
Languages
- enEnglish
- hiHindi
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