Gina Esguerra

Experience

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  011 Communications

  Jan 2005 - Nov 2009

  Receptionist / Customer Care Admin

  • Answered and/or transferred 30-50 calls daily using a switchboard and managed company’s voicemail• Greeted clients, vendors, and guests, and making them feel comfortable by offering refreshments while they were waiting for the party/individual they were going to meet• Sent daily, weekly, and monthly reports, using MS Excel, as requested by the Customer Service Manager, Sales Director, and/or CEO of the company.• Accepted packages, distributed incoming mail, and handled incoming mail for the Customer Service department such as payments and updates on the customers’ address• Printed and mailed out past due letters and/or autopay forms to customers, and sent confidential documents to the headquarters office; 5-70 outgoing mail daily• Operated and maintained office machines such as multi-functional printers (for printing, scanning, faxing, and photocopying) and postage machines• Assisted Human Resources and Payroll with filing, conducting orientation to new employees, writing and sending out memos, and verifying work documentations• Maintained office and kitchen supplies• Assisted in any additional tasks required during day-to-day operations or as requested by the Customer Service Manager, Customer Service Representatives, Payroll Manager, Human Resources, Sales Managers, Accounts Receivable, and CEO Show less

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  Altegra Health

  Jun 2010 - Dec 2013

  HCC Document Management Specialist

  • Closed/processed 60-150 tickets daily on the department’s internal help desk system by answering inquiries and addressing issues related, but not limited to, chart acquisition and chart status in a timely manner, as well as forwarded certain tickets to the appropriate party/individual• Processed/uploaded 150-3000 charts received daily via Secured Fax Server, Secured File Transfer Protocol (sFTP), mail, and charts captured by the records technicians from the field, by renaming and/or combining files, extracting and combining pages, etc. using Adobe PDF, naming them with the proper format, and placing them into the proper network folders to be automatically uploaded into the system by creating batch files with the use of MS Excel • Reported any discrepancy between the number of charts reported and the actual number of charts received using MS Excel• Provided status and/or completion summary for each project• Conducted 60-300 QA compliance reviews of medical records stored within the company's image repository, offices and servers daily by applying quality assurance criteria• Monitored and reported any unusual occurrences in the system workflow • Assisted in any additional projects and tasks required during day-to-day operations or as requested by the Manager, HCC Document Management or VP of the HCC Division Show less

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  Skilled Nursing Pharmacy

  May 2014 - Oct 2015

  Compliance Technician

  • Paged/called physicians and/or medical offices and forwarding them to the company's pharmacists to get authorization to dispense controlled medications to skilled nursing facilities; made 30-60 outbound calls daily • Answered inbound calls from skilled nursing facilities and/or provider offices regarding the order status of their patients; answered 15-20 calls daily• Faxed out prescription requests to provider offices and/or skilled nursing facilities for the doctors to complete; faxed out 60-100 documents daily• Entering prescription orders to the company’s system while verifying if all information is complete and/or correct and forwarding them to the proper department for processing; entered 30-60 orders daily• Made follow-up calls to skilled nursing facilities if there is a delay and/or problem with their orders (i.e. patient’s insurance, patient’s allergic reaction to medication, missing prescription and/or authorization)• Filed and organized prescriptions, orders, and dispense forms on a monthly basis or as requested by the team lead• Processed orders which have the proper authorization from the prescribing doctors by printing out the labels and all associated documents and flagging the urgent ones as necessary; processed 30-60 orders daily Show less

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  Contract

  Oct 2015 - now

  Freelancer

  Providing administrative/clerical services online and/or within current area

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  Episource

  Oct 2016 - now

  • Operations Senior Process Specialist

    Jul 2022 - now

  • Operations Project Manager

    Nov 2018 - Jul 2022

  • Client Services Coordinator

    Oct 2016 - Nov 2018