Paul Ilesanmi

Experience

• 

  Hollypet computer Engineering

  Aug 2013 - Sept 2014

  IT Support Technician

  INDUSTRIAL TRAINING

• 

  Fidan Integrated Systems Nig. Ltd

  Apr 2017 - Dec 2017

  IT Analyst

  * Analyzing and budgeting for new projects.* Supervision and deployment of infrastructures to clients.* Installation and configuration of related softwares e.g, EQMS, VMware softwares, database softwares.* Supporting installed IT infrastructures for clients and on site.

• 

  Benin Electricity Distribution Plc

  Feb 2018 - Dec 2018

  Customer Service Agent - Intern

  NYSC

• 

  Altara Credit Limited

  Apr 2019 - Jun 2020

  · Support web Applications· Tier 2 IT support description. Using Pivotal tracker and slack for SDLC. Achieved Performance testing using JMeter for Web application response time and stability· Testing features added on staging before going live· Overseeing IT infrastructure· Managing and coordinating IT personnel· ITIL management and service agreements ·Managing all IT infrastructures using remote control tools.·Hardware repairs and maintenance·Maintaining to close all SLA openings as soon as possible·Sessions with users on proper use of IT infrastructures·Supporting an enterprise resource model of the company, ·Integrating the forms of operations deployed by the organization.·Active directory, User management.

  • Software Tester || Application Support Coordinator

    Apr 2020 - Jun 2020

  • Information Technology Support Engineer

    Apr 2019 - Mar 2020
• 

  Tek Experts

  Jun 2020 - Sept 2022

  - Implemented policies, technical procedures, and standards for IT service agreements and caseassignments.- Backline support to frontline support on escalated technical issues- Collaborate cross-functionally with data scientists, business users, project managers,and other engineers to achieve elegant solutions.- Creation of many Knowledge articles to be stored in the Knowledge managementsystem to articulate CRs, hotfixes, and resolutions.- Conduct customer-facing review meetings and training. Quick resolution of all escalatedALM/octane application issues from frontline support in the EMEA/ AMS region- A direct report of technical and communication issues to Managers and stakeholders. Show less

  • Senior Application Support Engineer || Software Tester

    Jun 2022 - Sept 2022

  • Application Support Engineer

    Jun 2020 - May 2022
• 

  Slitech Limited

  Aug 2021 - now

  Software QA and Support Engineer

  - Data analytics and forecast.- Software test and assurance- Manual and Functional testing of Mobile applications- Building test cases and plans in tune with requirements and expected results- System and regression testing for UAT and post-production for application stability

• 

  Access Microfinance Holding AG

  Aug 2022 - Apr 2023

  Software Quality Assurance Test Engineer

  * Fulfilling requirements for software development projects covering it with test plan, test cases, test scenarios, and traceability matrix* Automating Test cases using Cypress, Selenium with Java framework, and Junit.* Continuous integrations and pipelining unit test using Jenkins and git* Designing test plan and cases using test management tools such as, Micro Focus ALM, Test Rail, Jira.* Mobile automation testing using Appium for high priority test scenarios on financial apps.* API and performance testing using Postman, Insomnia and Jmeter* System/E2E test for UAT on both mini and major projects* Regressively testing softwares when there is scalability or new feature is added to software products.* Collaborate Cross-functionally with Stakeholders, Software developers, Products managers, Business intelligent analysts.* Properly document Bugs/defects and report for dev reviews and fixes. Show less

• 

  Deel

  Feb 2023 - now

  QA Engineer || Technical Application Support Specialist L2

  Plan testing phases and write test casesTechnically resolve escalated issues in the applicationPerform API and webhooks transactions Document and report bugs to Devs for fixes and resolutionsUnderstand integration with third party tools like BambooHR, Xero, Quickbooks, Netsuite, and major ATS systems.