Jetan Mehta

Experience

• 

  Menzies Aviation

  May 2016 - Mar 2018

  Ramp Lead
• 

  TransGlobal Service

  Mar 2018 - Feb 2021

  Senior Order Specialist/A&E Parts Administrative
• 

  Hisense Canada

  Feb 2021 - now

  • Hire new ASC and make sure ASC are given Proper coaching & Training of CRM system.• Create Service Bulletin to provide Proper training of Product to ASC.• Response to customer & ASC inquires through email and phone.• Communicate/alert any abnormal quality or process related issues related to returns to hisense headquarters.• Co-ordinate/follow up with customers and Authorized Service Centres (ASCs) to ensure timely completion of customer repair orders and update in the CRM• Co-ordinate with ASCs to maintain company 7 days KPI policy.• Assist in co-ordination of parts shipments to ASCs thru the third-party logistics or from Hisense office• Co-ordinate with the ASCs for our warranty parts payment and shipment• Assist in processing of invoices/claims in Global Reimbursement System (GRS).•Assist quality support engineer in product handing and testing•Receive warehouse deliveries and ensure all safety procedures are adhered to in the warehouse.•Make sure parts or ordered and received on timely manner to avoid backlogs of parts.• Liase with other Departments to ensure service level is maintained.• Create Pricing in SAP and Make sure inventory level matches,• Address customer calls and email inquiries in a timely manner (within 24 hours of receipt), with a positive, friendly, professional attitude.• Maintain an accurate and detailed database, documenting each interaction with consumer and/or retailer, including follow-up actions on special cases of Returns and to try and resolve and save the sale with the customer.• Generate reports regularly, summarizing complaints and inquiries by product category, and identifying larger trends where applicable.• Keep updating the operating manual, streamline processes, and recommend best practices and implementation for newly introduced sales programs and procedures.• Verify Pricing and Inventory in SAP.•Response to Customer inquire in timely manner. Show less

  • National Returns & Service Supervisor

    Mar 2022 - now

  • Customer Service Specialists & Service Coordinator

    Feb 2021 - Mar 2022
• 

  LG Electronics Canada

  Jan 2024 - now

  Field Service Specialist
• 

  S.Motiram Sweets & Restaurant

  Apr 2024 - now

  Business Owner