Paul Kaufman

Experience

• 

  Computer Sciences Corporation

  Jul 1997 - Jun 2007

  Senior Trainer/Website Designer

  Traveled throughout the US teaching software applications to EPA Research and Development employees as part of infrastructure support contract. Attained IBM/Lotus Instructor Certification (CLI). Created and maintained training manuals and associated PowerPoint presentations for classes taught. Professional yet personable training style garnered exceptionally high evaluation marks. Also designed, developed and maintained websites for Internal EPA offices.

• 

  COMSYS

  Mar 2008 - Feb 2009

  Trainer/Information Architect

  • Effectively taught classes to clients throughout the US on the Ektron content management system (CMS)• Wrote facilitation guides for all training sessions• Taught classes on website best practices including effective navigation design and developing information taxonomies• Assisted clients with technical writing and graphic design services

• 

  Duke Global Health Institute

  Mar 2009 - Oct 2011

  Web and Multimedia Manager/Trainer

  • Coordinated the design, content writing, search engine optimization and maintenance of the Institute’s website• Taught classes on social media, usability testing and user centered design to employees• Effectively managed interns who assisted with content management duties• Implemented and maintained digital video recording studio for professor and visiting dignitary interviews

• 

  Art Institute of Raleigh Durham

  Jan 2012 - Mar 2012

  Undergraduate Instructor (Adjunct Faculty)

  • Taught college-level class on User Centered Design Principles• Wrote and edited each week’s curriculum from scratch• Class was run in an interactive way allowing for extensive student engagement

• 

  NC Department of Health and Human Services - NC FAST

  Jun 2012 - Aug 2014

  Education Content Developer/Trainer

  • Taught state eligibility workers throughout North Carolina on a new social services software• Wrote feature articles and conducted spotlight interviews for monthly training newsletter• Tasked with mentoring new instructors• Created and maintained asynchronous eLearning modules using Adobe Captivate

• 

  LexisNexis

  Aug 2014 - Mar 2017

  Senior Trainer/Curriculum Developer

  • Trained a worldwide customer base on a range of judicial and legal software products• Provided training both in person and via web technologies• Developed and conducted live bi-monthly free webinars to clients and prospects• Regularly developed and updated training curriculum both printed manuals and e-learning files

• 

  Align Technology

  Jan 2018 - Oct 2020

  Clinical Trainer

  • Provided training for clients around North America on digital scanning technologies• maintaining and developing customer loyalty through clinical and educational needs • Provided needs assessment, workflow optimization, product and procedural training, and customer follow up

• 

  Openforce

  Oct 2021 - Jul 2022

  Product Trainer

  • Delivered online instruction for the Openforce software platform• Rewrote outdated text throughout the platform due to new user interface implementation• Scheduled ongoing education sessions for both new clients and new company employees• Using Camtasia, create educational videos that combine graphics, text and animation

• 

  RedMane Technology LLC

  Feb 2023 - Dec 2023

  Senior Trainer/Curriculum Writer

  • Developed from scratch and maintained reference and training materials for modules of the mCase-based Mississippi Department of Child Protection Services, Pathways.• Wrote in-person end-user and trainer manuals.• Created asynchronous eLearning modules and CBTs using Adobe Captivate and WellSaid AI voice software.• Developed short educational videos to enhance the client’s access to learning resources.• To enhance understanding, worked closely with the mCase framework development and testing teams, as well as QA personnel, and subject matter experts.• Brought on as first trainer/technical writer and tasked with assisting five experienced adult educators who subsequently came aboard the team. Show less

• 

  Kenan Advantage Group

  Dec 2023 - Jul 2024

  Transportation Software Trainer

  • Ten-month contracting opportunity training transportation personnel (in-person) throughout the United States on tablet navigation software. Also provided editorial reviews of supporting training written materials. The role required proficiency in a variety of applications and hardware topics as well as document scanning. Both groups and individuals are trained based on need. The role is 80% travel.

• 

  McKesson/CornerStone

  Aug 2024 - now

  Associate Technical Trainer

  I work as a facilitator and subject matter expert for pharmacy operations. This role facilitates instructor-led training, interactive functional, technical and skill-based training to meet the needs of employees within the pharmacy. The Technical Trainer deploys job-specific and technical training in response to business needs. The role partners in the development of solutions that address training needs and works closely with the various leaders throughout the organization to accomplish the goal of providing specific (and many times costly) medicine to those who need it. Show less