Alexis Poveda

Experience

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  Panamproject

  Feb 2018 - Nov 2020

  Incident Manager

  • Oversaw problem and change management, ensuring prompt responses to more than 40 customer cases related to faults and events everyday • Troubleshooted problems relate with routing protocols, network performance and specialized in diagnosing failure points in last-mile and core technologies through Lumen (CenturyLink) network infrastructure in 6 countries of Latin America.• Utilized technology tools such as Opconsole, Cisco Jabber, SecureCRT, as well as handling equipment from 3 different devices Cisco, Huawei, and Alcate Show less

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  Grupo Fractalia

  Nov 2020 - Apr 2021

  Convergent Services Professional

  • Managed network faults for Telefónica Movistar's corporate clients, addressing connectivity issues spanning LAN and WAN environments. Offering support for telephony network, including voice E1, SIP trunks, and 018000 lines ALEXIS POVEDA +1 4375668725 • Tracked incidents from reporting to resolution. Proficient in utilizing troubleshooting and management tools Remedy, Zoiper, SecureCRT, Empirix, U2000, and skilled in operating Cisco, Huawei, and Alcatel.

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  Act Telematica

  May 2021 - May 2022

  Network Management Engineer GIOTI

  • Orchestrated the Incident and Event Management system in 5 different countries in Latinoamerica • Collaborated with Tigo, Lumen, and Newnet suppliers. Proficient in diagnosing connectivity issues spanning LAN, WAN, and Cloud environments, with expertise in managing F5 load balancing platforms

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  B-SECURE

  Mar 2023 - Feb 2024

  Posture & DevSecOps Analyst

  • Detected vulnerabilities and threats based on the Standard CIS on over than 1000 devices over client network. using Siem tools such as Splunk, InsightVM, and InsightIDR by Rapid7• Conducted security analyses on more than 5 different operating systems and databases over client assets to pinpoint and mitigate risks. • Maintained weekly meetings with partners and clients to contributing to remediation of vulnerabilities within IT infrastructure