Lindsey Miller

Experience

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  Dakota Medical Foundation

  May 2015 - Aug 2015

  Strategic Initiatives

  Researched and developed a Community Health Report Card, collected data and interpreted findings on health indicators throughout North Dakota and MinnesotaServed on foundation committees, created an online web form, and interviewed current grantees to discuss sustainability, budget and strategic planning.

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  Vail Resorts

  Nov 2016 - Apr 2017

  Ski School Instructor - Beaver Creek
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  Seagren Construction LLC

  May 2017 - Aug 2018

  Coordinated work for $4.2 million hotel lobby and restaurant renovation; including oversight of job site staff, contracts, budget, purchasing, submittals, RFI's and delivery schedules.Managed relationships with subcontractors, hotel management, architect/designer and staff to facilitate changes to scope, deliver on project requirements and strategize solutions for challenges throughout the project. Input data into QuickBooks, ran expense reports, sent customer invoices, updated company logs for job costing and accounts receivables using Microsoft Office/Excel Administrative projects including: updating company website content, writing online job postings, interviewing candidates, and ordering materials

  • Assistant Project Manager

    Oct 2017 - Aug 2018

  • Office Manager

    May 2017 - Sept 2017
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  Guild Education

  Aug 2018 - May 2024

  Led the strategy, roadmap, and delivery against key product components for an education benefits platform servicing Fortune 500 clients.Increased operational efficiency of the member services team by 22% by delivering workforce management software for hundreds of staff members through data and systems integration with existing processes and protocols.Improved specialist operations, reduced service costs, and drove impact on business outcomes related to user conversion by developing, implementing, and A/B testing an outreach algorithm (platform and data models).Conducted user research and designed necessary inputs to deliver an experience for users to engage with a chatbot and receive timely, relevant, and accurate information. Show less Improved launch readiness delivery timeline by 40% by developing a template and refining processes for activities related launching new clients onto the platform and enabling internal requirements to ensure seamless support for users.Ensured delivery of strategic workforce management activities and project management processes by managing a team of individuals.Curated Salesforce and tooling solutions to ensure operational teams had the information and systems needed to support users.Collaborated with VPs, directors and senior leadership team to drive process improvements for the department. Show less

  • Senior Product Manager

    Oct 2022 - May 2024

  • Senior Operations Readiness Manager

    Oct 2021 - Oct 2022

  • Operations Readiness Manager

    Dec 2020 - Oct 2021

  • Senior Operations Enablement Associate

    Mar 2020 - Dec 2020

  • Operations Enablement Associate

    Jul 2019 - Mar 2020

  • Education Coach

    Aug 2018 - Jun 2019
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  Snowflake

  Sept 2024 - now

  Program Manager