Jess Ternes, PMP

Experience

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  JC Penney

  Jun 2007 - Sept 2009

  Customer Service Associate

  • Responsible for day-to-day sales, cash management.• Trained associates on electronic POS.• Researched and resolved customer issues, both in store and via telephone.• Assisted management in department layout and organization.

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  Long Island University

  Sept 2009 - May 2010

  Office Assistant for Accounting Department

  • Recorded, stored, and maintained information files and processed paperwork in written and electronic form• Observed, received, and otherwise obtained information relevant to sources• Sorted and answered incoming correspondence, including faxes, emails, and phone calls

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  Regional Elite

  Jun 2010 - Sept 2010

  Customer Service Agent

  • Responsible for loading, unloading, and transferring baggage, cargo, mail and company property as well as calculating aircraft weight and balance shift • Operated various types of ground equipment• Directed passengers to/from aircraft and aircraft movement to/from proper parking locations

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  Long Island University

  Sept 2010 - Jul 2011

  Box Office Assistant at Tilles Center for the Performing Arts

  • Responsible for handling ticket sales at ticket windows and via telephone.• Greet customers and answer general and ticketing questions.

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  Hertz

  Aug 2011 - Feb 2014

  • Reduced direct operating expenses by negotiating with local and national vendors to ensure best value products and services.• Processed and received 50-100 monthly region-wide facilities and construction purchase orders.• Maintained and monitored 1500-2000 weekly region-wide customer rental contracts and vehicle insurance claims to reduce bad debt.• Assisted in opening 92 stores in the Northeast Region, and 54 kiosks in Manhattan for 2013.• Raised awareness by developing and distributing daily reports of business for various levels of management.• Utilized Data Warehouse to conduct detailed analysis on under-performing branches to maximize revenue. • Trained employees on company procedures and programs for best business practices.• Assisted with special administration projects as needed. Show less

  • Back Office Manager

    Jan 2013 - Feb 2014

  • Assistant Branch Manager

    Apr 2012 - Dec 2012

  • Manager Associate/Trainee

    Aug 2011 - Apr 2012
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  Zwanger-Pesiri Radiology

  Jun 2014 - Sept 2015

  Receptionist

  • Maintained and updated patient paper and computer based files for accuracy and effectiveness. • Kept up to date with all the company’s procedures, services, and policies.• Effectively communicated necessary information and confirm understanding.• Ensured a positive attitude towards patients and personnel.

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  Long Island FQHC Inc.

  Sept 2015 - Jul 2018

  • Managed and maintained company-wide electronic tracking system. Coordinated Facilities and I.T. work orders and scheduling.• Assisted in Facilities annual captial supply ordering and evaluation of vendor/equipment products.• Participated in the preparation and execution of facility contracts, new project design and coordination of services, and aided in the management of duties performed by identified vendors and associated personnel.• Member of the Emergency Management Committee • Provided executive support by managing calendars, answering calls, replying to emails, maintaining files and records, preparing materials for distribution, transcribing minutes, and assisting in preparation of meetings• Organized and maintained audit documents and important legal documents

  • Facilities Project Coordinator

    May 2017 - Jul 2018

  • Executive Assistant To Chief Financial Officer

    Sept 2015 - Jul 2018
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  Globegistics now Asendia USA

  Jul 2018 - Dec 2019

  • Collected and analyzed data; developed and maintained reports and metrics• Supported analytics pertaining to direct margin• Provided forecasts to management and Finance

  • Project Manager

    Nov 2018 - Dec 2019

  • Business Analyst

    Jul 2018 - Dec 2019
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  Asendia

  Jan 2020 - Mar 2022

  • Managed the merger of US based company accounts into one data, portal, and processing system through multiple interdependencies, creating standardization and automation resulting in a signification increase of efficiencies within six months of launch.• Established third-party alignment within three months for mutual business opportunities aimed to produce $5M of revenue in the first year.• Locally supported a global enhancement project to improve alignment with management on strategic topics, create regular visibility on strategic progress of the global Project Organization portfolio, and secure implementation of projects while providing efficiencies in their reporting.• Assisted in the feasibility and priority management of strategic projects in respect to deliverables, benefits, and resources.• Identified (with project team), assessed and reported on project risks that could prevent the completion of the project within agreed quality/cost/time/resources framework. Show less • Launched the merger of two companies through operational and administrative departmental integrations within 1.5 years.• Supported the inter-company building of a global Operating system aimed to gain more flexibility and reduce time in implementing new solutions, and improve interoperability between entities, developing additional revenue through shared distribution solutions.• Managed the implementation of USPS outbound self-declared rates through competitive analysis and postal partnerships, resulting in minimal loss of customers and maximization on new opportunities.• Assisted in the global harmonization of company service offers, for a consistent sales approach across continents, with increased accuracy of product reporting, and global recognition and positioning of the company brand. • Created and maintained comprehensive and adapted project documentation and implemented communication plans towards relevant targets.• Supported change management and the implementation of the Project Organization methodology.• Assigned responsibilities through detailed project plans to ensure completion of projects within set budget and deadlines. Show less

  • Senior Project Manager (USA)

    Dec 2020 - Mar 2022

  • Project Manager (USA)

    Jan 2020 - Nov 2020
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  CNH Industrial Capital

  Mar 2022 - Jul 2023

  Project Manager

  - Led the strategic implementation of an insurance product vendor change, driving increased customer satisfaction and substantial business growth, while optimizing key metrics and delivering a cohesive and comprehensive offering.- Managed the planning and execution of an incentivization initiative with the objective of doubling market share and achieving a remarkable 3 basis point growth in retail originations.- Effectively executed regulatory compliance measures across multiple states, ensuring full compliance with all applicable requirements.- Developed comprehensive project charters, meticulously documented project requirements, created robust project plans and scope, and performed thorough analysis of project Return on Investment (ROI) to ensure the realization of anticipated benefits in alignment with organizational objectives.- Proactively identified potential risks within change proposals, collaborating closely with business units to conduct thorough assessments of change impact, evaluate risk tolerance to the business, and develop effective mitigation strategies and options.- Spearheaded and organized six events for various organizational-supported groups, fostering professional development and driving cultural improvement through impactful initiatives. Show less

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  CNH Industrial

  Jul 2023 - now

  Product Development Purchasing