Jeff Cotner

Experience

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  City of Caruthersville, Mo.

  Jan 2006 - Mar 2012

  Director of Information Technology
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  NCR Corporation

  Mar 2011 - Sept 2014

  Customer Engineer II

  • Troubleshoot and repair all POS systems and Back Office Lexmark printers for several major retailers such as Walmart, Lowes, Home Depot, JC Penny, Kohl’s, Kmart, Sears, Starbucks, and many more.• Work with helpdesk and Network Operation Center for installation and replacement of Cisco switches and routers for the above retailers along with cable tracing and locating.• Maintain all front and back end NCR and IBM POS systems in a busy retail environment with maximum transparency.• Diagnoses and repair of ATM issues for Bank of America, Regions Bank, Chase, and Wells Fargo.• Work in a remote office environment from my home using a laptop, RIM device and service van. All service calls come directly to the technicians RIM and are expected to be handled without direct supervision.• Diagnoses of the issues, order the correct hardware/parts, installation of the part(s) to resolve the issues and then perform proper return logistics within 7 days. • Work with GM’s, SGM’s and Executive Account Managers to maintain the “Customer Delight” model set forth by NCR Corporation for our customers.• Installation of new retail and financial equipment, including registers, scanner/scales, controllers, kiosks, ATM and other currency auditing machines.• Responsible for opening ATM safes after hours to clear bill jams, resolve hardware failures, and keep units in working order at all times while maintaining a high level of security.• Maintain positive SLA (Service Level Agreement) numbers of 80% or above on hundreds of major account contracts. This includes first visit resolution, response times, and resolve times for all work orders. Show less

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  KMP Enterprises

  Sept 2014 - May 2015

  ATM Implementation Engineer

  • Planning, scheduling, and implementation of ATM Machines, VAT Drive Up Systems, and Vaults• Perform software and hardware rollout projects for the major financial institutions in the Midwest, such as Bank of America, PNC Bank, US Bank, BMO Bank, and Busey Bank and Trust• Perform system upgrades to existing bank security systems, including pulling low voltage cabling, device termination, and cutovers. • Troubleshoot and repair any found related issues of hardware and software during the above upgrades and implantation projects to eliminate the need to call out service techs.• Installation of close circuit cameras, cabling, and DVR recording devices. Show less

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  Pajco, Inc.

  Apr 2015 - Apr 2020

  Information Technology Systems Administrator

  • Maintain corporate network for more than 30+ retail and convenience store locations over fiber and T1 connectivity.• Support 100+ Active Directory Users on 3 different server platforms: Windows Server 2003, 2008, and 2012• Troubleshoot and repair all corporate printers, workstations, and telephone systems.• Provide over the phone and onsite technical support for both customers and end users at all retail locations.• Installation and configuration and troubleshoot and repair of all Radiant 6.0 POS systems.• Setup and maintain VPN network connectivity for each store location to our corporate offices.• Implementation and configurations of Barracuda Spam and Backup Server• Perform Quarterly Network and POS System PCI Compliancy checks and resolve any issues found.• Setup and install VMWare 6.0 Virtual Server with Ubuntu 12.02 Linux (Zimbra 14.1 Email Server)• Configuration of SonicWALL NSA240, 2600, SRA2400 VPN, and TZ100,200, and 215 Network Appliances• Setup and maintain NAT Routing, Firewall Policies, and SSLVPN connectivity for all Corporate office and Store locations. Show less

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  Vizient, Inc

  Apr 2020 - now

  • Senior Infrastructure Engineer II

    Apr 2024 - now

  • Infrastructure Engineer

    Jun 2021 - Apr 2024

  • Information Technology Contractor

    Apr 2020 - Jun 2021