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Giulia Bronzuto

Giulia Bronzuto

Lead Cashier

Followers of Giulia Bronzuto248 followers
location of Giulia BronzutoGalway Metropolitan Area

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  • Timeline

  • About me

    Support Engineer and 2nd Level Support at SAP

  • Education

    • Forma.Temp - Dot.Academy

      2018 - 2018
      Professional training course Web Design

    • Forma.Temp - Manpower

      2017 - 2017
      Professional training course COMMUNICATION, JOURNALISM, AND RELATED PROGRAMS

    • Liceo Artistico, Istituto Luigi Einaudi, Magenta (MI)

      2005 - 2010
      High School Diploma Graphic Communications 95/100

    • Accademia di Belle Arti di Brera

      2014 - 2017
      Master of Fine Arts - MFA Graphic Design 110/110 with honors

    • Accademia di Belle Arti di Brera

      2010 - 2014
      Bachelor of Fine Arts - BFA Design and Applied Arts 110/110

  • Experience

    • DECATHLON PRODUZIONE ITALIA S.r.l.

      Nov 2010 - Aug 2011
      Lead Cashier

      Cashier, Hostess & customer care

    • Cascina Bullona

      Jan 2011 - Jan 2015
      Waitress

    • Target Italia

      Apr 2014 - Apr 2015
      Product Promoter

      Asus - Intel Product Promoter.

    • Scacco Matto

      Apr 2015 - Oct 2016
      Bar Waitress

    • CUORE DI PARMA S.R.L.

      Oct 2016 - Apr 2017
      Social media manager

      Social Media Manager, Chef de Rang, New Staff Trainer.

    • Momenti di Gusto

      Nov 2017 - Dec 2017
      Freelance Photography

      Social Media Manager and photographer freelance; Restyling of the website.

    • SOLO ITALIA SRL

      Feb 2018 - Jul 2018
      Marketing Assistant Internship

      Brand: Fattoria Scaldasole and Teddi.Identification of marketing plans; Collaboration in the development of marketing plans and advertising campaigns; IRI-PLUSSUITE platform use for data extrapolation; Use of SAP ERP software; Production reports of sales and market shares; Customer Service; Elaboration of documents for presentation and promotion of company products.

    • O'Briens

      Sept 2018 - Jul 2019
      Bar Waitress

    • Arabica Coffee Co.

      Jul 2019 - Jan 2020
      Barista

    • SiteMinder

      Jan 2020 - Feb 2020
      Customer Onboarding Specialist

      Configuration Support - Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation.

    • SAP

      Nov 2022 - Dec 2024

      Daily support to the SAP CIC team, sharing new process roll out, answering questions and assist in case of critical or complicated customers' situations by also taking over if required or in case of escalations.Creation and delivery of trainings using PowerPoint, supporting and following new starters in their onboarding and learning process, as also more experienced team members as per business given deadlines.Review of internal processes and creation of new ones in collaboration with the 2nd level team also based in different CIC locations, the operation team and management.Preparation for and active participation to meetings, preparing PPT presentations, taking notes and following up with the wider team and management if and when needed.Mentoring new starters and preparing them to the CIC Certification.Schedule regular mentor meetings to identify and proactively address mentees' development needs based on their quality check / coaching sessions results as well as day to day observations and questions, by creating possible action plans with the relevant mentee's team leader to address development needs.Regular call coaching and QA sessions scheduled and delivered to new members and more experienced ones, in accordance with CIC coaching plan and criteria, providing regular and timely feedback to team leaders and managers. Show less Provide a central point of contact to assist customers with support, and functional queries relating to the SAP Support sites - including navigation, user management, software download and license keys. Providing solid answers easily understood by the giving our customers easily consumable answers to their questions in both English and Italian via phone, email, chat, webform and Twitter.Prioritize customers’ technical cases by analyzing the effect on their daily business processes from a commercial perspective.Collaborate with, and liaise between, customers, partners, and SAP internal colleagues from different organizations to provide superior customer service and in a timely manner.Consistently and proactively share knowledge within the global CIC team and create knowledge-centered collateral for the SAP Community and LinkedIn. Show less

      • 2nd Level Support

        Jul 2023 - Dec 2024

      • Diversity and Inclusion Champion - CIC Ireland

        Dec 2021 - Dec 2024

      • Support Engineer

        Mar 2020 - Dec 2024

      • SMP On Demand

        Mar 2023 - Dec 2023

      • Customer Partner Outreach

        Sept 2022 - Aug 2023

      • Social Media

        May 2022 - Aug 2023

      • 2nd Level Support - Back Up

        May 2022 - Jul 2023

      • One Strike Project Key Contact

        Nov 2022 - Apr 2023

  • Licenses & Certifications

  • Volunteer Experience

    • English Teacher

      Issued by Worldpackers on Jan 2025
      WorldpackersAssociated with Giulia Bronzuto