Jonathan Rush

Experience

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  USC Thornton School of Music - Production

  Feb 2010 - May 2012

  Concert Manager Assistant

  My position of Concert Manager Assistant required me to do various projects ranging from equipment maintenance to working backstage, managing a concert, and greeting VIPs.I was also responsible for the creation of a resource guide for students of performance venues in the greater Los Angeles area where they may contact and book recitals. I contacted venues, compiled research, and created the document largely unsupervised, before submitting it for approval and revision.

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  USC Thornton School of Music

  Feb 2010 - May 2011

  Community Orchestra Personnel Manager

  My duties included data entry, collecting and recording attendance, copying music, and keeping an inventory of copies. I also perform miscellaneous tasks such as contacting absent personnel and some filing tasks. On occasion I would supervise and coach the percussion section and I also supervised and organized the instrument movements to and from the concert hall.

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  University of Miami

  May 2013 - May 2014

  Support Analyst

  Working as a service desk technician had many responsibilities: Greeting university staff and employees over the phone, helping to solve problems with Exchange server email, Outlook clients, Microsoft Office application support, and solving other minor computer and phone issues. I also assigned tickets to appropriate departments and assisted with call monitoring evaluations.

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  Leapforce

  Jul 2014 - Sept 2014

  Independent Consultant

  Evaluating web pages for effectiveness and design and their utility towards search engine queries. This involves research, analytical skills, evaluation, and critical thinking.

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  Wave Broadband

  Aug 2014 - May 2019

  With the promotion to Tier II, I accepted and embraced many additional responsibilities and projects. I worked with other members to handle multiple ongoing projects apart from phone support including email support, representative QA, and third party vendor escalations. I specialized on one project in particular, becoming a knowledgeable source when supporting the newly launched TiVo system, and field questions regarding its general use and recurring problems. I also have fielded supervisor-roll calls. In addition, I research, escalate, and address ongoing issues for more sensitive matters such as formal complaints made against the service we provide.In addition, I have expanded and taken on tasks outside of my normal responsibilities, such as training new and existing representatives on our call floor. I have also done side by side quality checks and recommended tips for reps who struggle with efficiency. At times I have also edited training manuals and articles to reflect changes in procedure. Show less

  • Network Support Technician

    Sept 2018 - May 2019

  • Technical Support Lead

    Feb 2016 - Sept 2018

  • Tier II Technical Support Representative

    Apr 2015 - Feb 2016

  • Technical Support Representative

    Aug 2014 - Apr 2015
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  Tableau Software

  May 2019 - now

  Dedicated Support Engineer

  Helping people to fix the tools that allow them to see and understand their data. Changing the world, one bit at a time.