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Francisco Lugo

Francisco Lugo

IT Coordination

Followers of Francisco Lugo339 followers
location of Francisco LugoPanamá, Panama

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  • Timeline

  • About me

    Computer Engineer - IT Analyst at Dell Technologies.

  • Education

    • Universidad Tecnológica de Panamá

      2016 - 2017
      Postgraduate Specialization in Senior Management Faculty of Industrial Engineering A

      The Postgraduate Program in Senior Management seeks, through its courses, a practical approach with analysis of real and theoretical cases, that give the professional a better vision of its professional scope.The graduate is able to use computerized systems as basic tools in decision making from the managerial point of view; Giving the professional the necessary knowledge in this area, combined with other knowledge to acquire, will give a powerful potential for this level of management.

    • Universidad Rafael Belloso Chacín

      2002 - 2011
      Computer engineer School of Computer Engineering

      Computer Engineering focuses on the study of situations susceptible to automate, through the use of computer systems and digital components; In order to determine the technical feasibility, operational convenience, economic feasibility and evaluation of existing alternatives to develop the most appropriate solution. The answer to the question What is it that can be efficiently automated ?, competes to Computer Engineering.

    • Universidad Tecnológica de Panamá

      2016 - 2018
      MBA with Specialization in Management Strategy Faculty of Industrial Engineering A

      This master's degree leads to a practical administration of the resources of the companies maintaining a permanent attention in the development of the human resource at the same time that it promotes the development of the company.

  • Experience

    • Nabors Industries

      Apr 2011 - Jul 2011
      IT Coordination

    • MPM, C.A

      Aug 2011 - Mar 2013
      Work Controller

      Perform various tasks related to the area of information technology, logistics and planning.IT area: the creation of Local Area Network (LAN) and Wireless Local Area Network (WLAN) in fixed and mobile offices (trailers) respectively, installation of structured cabling for voice and data, operating system installation and administrative company, computer servicing, personalized training and guidance to other employees of the company, maintenance of workstations and printers, identifying problems and creating texts troubleshooting.Logistics area: expense reports, travel expenses control and control of hours of use of company assets.Planning Area: team leader operational progress measurements, daily reports of works, access control to the workspace, man-hours control of employees, monitoring schedules, produce witnesses measurement and control work activities Additional. Show less

    • Víveres De Candido

      Mar 2013 - Jan 2015
      IT Infrastructure Analyst

      Carry out activities inherent in the position such as preventive / corrective maintenance of cash registers, workstations, laptops, printers, POS, merchants, sales system and various electronic equipment in two of the foreign branches of the company.Support to further coordination pertaining to the IT Management and other units of the organization to accomplish projects and objectives: activation of central weighing system updates sales, luggage room communications and structured wiring cabinets, installing router, DTU switch and rack for the implementation of POS services, meeting ICT policies adopted by the company.Include collaboration in the operations area where the support is normally provided to branch office users to achieve better management of Information Technology and Telecommunications. Show less

    • OCS

      Apr 2014 - Jul 2015
      Administrator / IT Supervisor

      Coordinate and plan work computer and various steps such as development, maintenance of technological and computer equipment, CCTV systems facilities, implementation of IP telephone exchanges, help desk management, man / hours calculating, specialized personnel management, under pressure labor management with time limits of delivery (Timeframe)

    • Gmax Mobile Latam.

      Jul 2015 - Sept 2015
      Administrator / Salesman

      Perform various functions such as handling company personnel, planning, inventory scheduled, purchasing goods, business management, business development, sales management system, cost estimates, buying and selling products wholesale and retail.

    • Multitek Internacional, S. A.

      Oct 2015 - Jan 2016
      Sales Executive

      Run technology equipment sales, inventory and scheduled orders; provide technical advice and business system management.

    • Dell Technologies

      Feb 2016 - now

      • Analyst, IT Technical Services

        Nov 2017 - now

      • Senior Technician, Technical Support

        Feb 2016 - Nov 2017

  • Licenses & Certifications

    • ITIL® Foundation Certificate in IT Service Management

      AXELOS Global Best Practice
      Oct 2020

    • ITIL® 4 Foundation CPD

      AXELOS Global Best Practice
      Nov 2020
      View certificate certificate

    • CompTIA A+ ce Certification

      CompTIA
      Jul 2017
      View certificate certificate

  • Volunteer Experience

    • Collaborator

      Issued by Planet (Employee Resource Group at Dell) on Nov 2016
      Planet (Employee Resource Group at Dell)Associated with Francisco Lugo

    • College Community Service (IT Support / Facilitator)

      Issued by IMCEC (Municipal Institute of Training and Citizenship Education) on Apr 2009
      IMCEC (Municipal Institute of Training and Citizenship Education)Associated with Francisco Lugo

    • Instructor

      Issued by JA Worldwide on Aug 2017
      JA WorldwideAssociated with Francisco Lugo