Oscar Reyes

Experience

• 

  Telefonica Chile

  Oct 2010 - Apr 2018

  My role was to support the Zonal Manager, leading the execution of actions for the budgetary fulfillment in sales, churn, marginal revenue and customer satisfaction of the zone. My main achievements are: • Started a sales team specialized in Optical Fiber, with 85 people in charge, leading the process and achieving a budget compliance of 110% per month • Participate in the definition of the deployment of the optical fiber (OF) net in Región Metropolitana, with a forecast of 1MM access for the year 2017-2019 jointly with the Technical OF Manager Team. • Organized the "Sales Experience project", an instance of training for field sales representatives to increase sales, which resulted in a 7% improvement in sales in 2017. Show less Coordinating the implementation of sales campaigns throughout contact center vendors for budgetary fulfillment. Including:• Planned, and implemented Outbound Sales Campaigns with Contact Center vendors, through the coordination of processes and IT requirements, generating US$2 million in yearly extra revenue for the company in 2015 and 2016.• Supported the Contact Center Area with Business Intelligence analysis, using SQL Teradata.• In charge of reporting critical data to the headquarters of Movistar in Brazil about the KPIs of the campaign.• Led the definition of the Training process for Sales Representatives, considering the life cycle of Sales Rep (initial training and continuous improvement), including topics, methodology for control, and reports. Show less Responsible for defining and coordinating the sales channels to ensure compliance of sales, mix and marginal revenue budget; in addition to being assigned to transversal projects in Marketing • Defined the business rules for generating massive sales campaigns in remote channels (Call Center and web), managing around 400k customers per month. • Designed a mechanism to know how many customers were prospecting for each commercial action and subsequent control by tracking results and emission of projections, meeting the budget allocated at 103% per year. Show less

  • Senior Consultant

    Aug 2016 - Apr 2018

  • Sales Coordinator

    Nov 2013 - Aug 2016

  • Marketing and Sales Campaigns Coordinator

    Oct 2010 - Oct 2013
• 

  WOM Chile

  Sept 2018 - Jan 2019

  Sales Coordinator

  Responsible for the budgetary fulfillment of sales and revenues in Digital Channels, from the generation of prospects to the commission payment to the suppliers. Among my main achievements I highlight: • Negotiate the contracts with external suppliers, defining the commisions, capacity planning for human resources and minimum requirements for the service. • Planned, coordinated, and implemented jointly with two Call Centers the sales budget of the year 2018, generating sales for 6k of post-paid plans monthly with a team of 80 people. Show less

• 

  Metlife

  Jan 2019 - Mar 2021

  Finance and Insurance Agent

  My role was to create a portfolio of customers starting from zero with the company’s products, mainly focused on Finance Investments and Life Insurance. I created a portfolio of 80 customers, administering $170,000 annually.

• 

  Santiago Corredores

  Mar 2020 - Sept 2022

  Business Owner

  I organized and implemented the Marketing & sales, operations, finances and human resources of the company, reaching a sales volume of $80.000 from the second year, leading a team of 7 people.

• 

  Clearly Functional

  Oct 2022 - Aug 2023

  Operations Manager

  • Worked with the C.E.O. defining processes to accomplish daily customers’ requirements; with its optimal way to work and respective methodology.• In charge of customer’s satisfaction, implementing methods that aims to exceed their expectations about the company's services.• Capacity planner of the company, according to the needs of the business, defining the required human resources, equipment, and suppliers.• I worked with the C.E.O. defining and executing Sales and Marketing strategies. Continuous follow-up with key performance indicators. Show less

• 

  Maz Retail Corp

  Sept 2023 - now

  Operations Manager

  My main responsibilities are:• Supply Chain Coordination: Collaboration with suppliers, manufacturers, and shipping partners to ensure a seamless supply chain. Optimize transportation and logistics processes to minimize delivery times and reduce shipping costs. • Quality Control: Implementation of quality control measures to ensure that all products meet the company's standards before being shipped to customers.• Budgeting and Cost Control: Working with the finance team to develop and manage the operations budget. Keep track of expenses and implement cost-saving initiatives without compromising on service quality.• Process Improvement: Continuously analyze and evaluate operational processes to identify areas for improvement. Implement changes and best practices to enhance efficiency, reduce costs, and increase productivity.• Supporting the implementation of digital channels to increase the company's sales. Show less