Elmer Misagal

Experience

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  Philippine Normal University

  Jun 2006 - Mar 2011

  Management Information System (MIS)

  • Provide repair and maintenance of all computer units & peripherals in the University• Assist the MIS Director in maintenance of hardware and structured cabling• Submit reports/assessments related to duties• Check delivered computer peripherals as per advise by MIS Director

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  Accent Micro Products,Inc.

  Oct 2011 - Mar 2012

  Management Information System (MIS)

  •Planning, implementation & installation of Network Infrastructure for the store branches such as: network set-up, cabling, router, firewall policy and printer configuration •Management of PABX system (problem diagnostic and troubleshooting)•Store branches computer diagnostic and troubleshooting •PC server configuration for deployment to store branches and head office units•Provide technical support for problems through remote desktop scheme.•Preparation of work-orders for head office and store branches such as deployment of staff service unit, pc peripherals & accessories•Monitoring of inventory management for fixed assets such as computers, peripherals & accessories.•Monitoring and administration of the door access Biometric system Show less

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  Unison Computer Systems, Inc

  Jan 2013 - Mar 2016

  Service Engineer

  Assigned to: Citibank Eastwood Libis Quezon City Position: I.T. Desktop Support Engineer Project Service Engineer Tasks: Installing and migrating Operating System. Back up files before and after PC reformatting. Relocate PC from one place to another, provide support after relocation. Troubleshoot both hardware and software issues. Provide Admin Assistance for local and third party software installation. Handle PC relocation; remove desktop/laptop for disposal. Handle file transfer; retrieve files of resigned users and CD burning of files.• Provide technical support for problems through remote desktop scheme.• Maintain control and respect confidential documents, records and files of Citibank• Keeps the Team Leader informed of work load and backlog• Receive incoming calls and make outgoing calls as per requested by the Team Leader Show less

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  Nityo Infotech

  Apr 2016 - Feb 2017

  Software Deployment Analyst

  POSITION: Software Analyst at Citibank PhilippinesSoftware Deployment Analyst Tasks:Creation and Managing of groups and assigning policies in Active Directory for all Domains used for software deployments. Coordinate pre-production testing as well as UAT and Pre-approve releases for production. Communicate release details to requesters and Senior Management and establish configuration package as to how release will be performed. Managed RFC process and ensure that change control have visibility on all changes. Ensure that all changes follow a stringent configuration process to ensure changes are performed in a controlled manner. Define release design, configuration and timelines. Show less

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  Wipro Limited

  Feb 2017 - Dec 2018

  Senior Administrator

  POSITION: Senior Administrator at Citibank PhilippinesSoftware Deployment Analyst Tasks:Creation and Managing of groups and assigning policies in Active Directory for all Domains used for software deployments. Coordinate pre-production testing as well as UAT and Pre-approve releases for production. Communicate release details to requesters and Senior Management and establish configuration package as to how release will be performed. Managed RFC process and ensure that change control have visibility on all changes. Review, accept, and close requests thru ServiceNow Ensure that all changes follow a stringent configuration process to ensure changes are performed in a controlled manner. Define release design, configuration and timelines Show less

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  Stratnet

  Jan 2019 - Dec 2021

  Sr. Technical Support Engineer

  POSITION: Sr. Technical Support Engineer Philippines at SAP Philippines • Over all responsible for the management and maintenance of desktop environment via onsite • Assist end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence• Take ownership on assigned incident tickets and resolve within the agreed service level and targets• Perform end user support for the deskside (hardware and software) , network diagnostic and repair • Must be able to escalate tickets with dependencies to respective towers / group to resolve the concerns of end user• Proactively update end users with regards to their request • Ability to perform root cause analysis and technical reports for issues involving desktop environment• Prepare needed daily, weekly and monthly reports• Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker• Must be able to provide support at different project locations (Ortigas, BGC, Magallanes) Show less

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  Zuellig Pharma

  Feb 2020 - Dec 2021

  Senior Technical Support Engineer

  POSITION: Sr. Technical Support Engineer Philippines at Zuellig Pharma Philippines • Over all responsible for the management and maintenance of desktop environment via onsite • Assist end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence• Take ownership on assigned incident tickets and resolve within the agreed service level and targets• Perform end user support for the deskside (hardware and software), network diagnostic and repair • Must be able to escalate tickets with dependencies to respective towers / group to resolve the concerns of end user• Proactively update end users with regards to their request • Ability to perform root cause analysis and technical reports for issues involving desktop environment• Prepare needed daily, weekly and monthly reports• Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker Show less

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  Corporate Technologies, Inc. (A Filinvest Subsidiary)

  Jul 2022 - Jun 2023

  Sr. Technical Engineer

  • Oversee the configuration, deployment, and maintenance of desktop systems, including hardware and software. • Coordinate hardware and software upgrades and replacement as needed.• Ensure timely response to service requests and incidents. • Overall responsible for the management and maintenance of desktop /laptop environment via onsite • Work with the IT Security team and implement security measures to safeguard desktop /laptop systems and data. • Create and maintain documentation, including standard operating procedures and knowledge base articles. • Assist end-users on all in-scope requests with a focus on client satisfaction, service delivery quality, and technical excellence• Perform end-user support for the deskside (hardware and software), network diagnostic, and repair • Must be able to escalate tickets with dependencies to respective towers/groups to resolve the concerns of end-user• Proactively update end users about their request • Ability to perform root cause analysis and technical reports for issues involving desktop environment• Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers • Manage permissions and control access to network resources via Active Directory• Provide effective and more convenient solutions concerning computer problems to normalized project process of a user for a limited period Show less