Heather Marcoux

Experience

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  Holiday Inn UCF

  Apr 2011 - Nov 2012

  Assistant Director Of Food And Beverage

  Trained new employees and kept them engaged through continuous coaching Led sales and marketing for banquet facility Planned and coordinated high volume of banquet events Coordinated menu revisions with the chef, kitchen staff and food sales representatives Managed annual budget for lounge/kitchen by maintaining appropriate inventory and staffing levels Maintained and updated point of sale system by conducting thorough weekly checks Microsoft Word, Excel, PowerPoint, Micros, Restaurant Manager, and Quickbooks Show less

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  Sheraton Suites Orlando Airport

  Oct 2012 - Mar 2013

  Food Server

  Performed cash handling and cash registered functions in an accurate and consistent manner.Delivered exceptional customer service experiences by providing correct orders, delivering with in a timely manner, and managing all special request.Monitor guest satisfaction and report issues to management promptly.Provided quality beverages and food products by carefully adhering to recipe and presentation standards as per facility protocol.Maintained a clean, organized and prepared environment.Followed all health, safety, and sanitation guidelines.Anticipated customer and store needs by constantly evaluating the work environment. Show less

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  La Quinta Inn & Suites

  Mar 2013 - Apr 2016

  Front Desk Representative/Shuttle Driver/Relief Auditor

  Greet and welcome all guests in timely manner, following facility protocols and ensuring issues/complaints were addressed and resolved.• Teamwork by coordinating across departments from security to housekeeping to the kitchen to handle each requests made by clients.• Creating new business through up selling and retaining existing accounts.• Accounting through receivable and payable.Managed annual budget for lounge/kitchen by maintaining appropriate inventory and staffing levels.Microsoft Word, Excel, PowerPoint, Micros, Restaurant Manager, and Quickbooks Show less

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  Westgate Resorts

  Apr 2016 - Oct 2016

  Sales And Marketing Representative

  Promotes Westgate Resorts through arranging tours for qualified potential timeshare purchasers, book room nights, sells attraction tickets, and provides concierge services in contracted locationsWorked unsupervised and in a team setting, Followed up on guest requests and questions.

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  Mimmic Fashion Jewelry

  Oct 2016 - Jan 2017

  Customer Service Support Manager

  Handled money with a Point-of-Sale system including checkout,returns and exchanges.Documented and posted daily sales goals.Analyzed sales records to determine top sellers and merchandising effectiveness.Received, sorted, and priced merchandise.Provided courteous and knowledgeable customer service.Trained new associates and oversaw three employees during a given shift.

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  Lowe's Companies, Inc.

  Jan 2017 - Mar 2018

  Customer Service Associate

  Responsible for greeting customer as they entered the store and presenting customers with any promotional circulars as well as ensuring to supply exceptional customer service throughout the patrons shopping experience. Responsible for processing customer returns and getting customers the proper refund amount.Assisted in answering customer questions either over the phone or in person. Responsible for taking customer returns then determining which department each return was assigned.Preformed as Cashier within the Customer Service Desk at the store. Show less

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  Kirby Rentals LLC

  Mar 2018 - Dec 2018

  Filling Clerk/Data Entry/Receptionist

  Greeted, assisted and directed guests, answering all questionsResponsible for answering incoming calls and problem resolution as requiredProvided word-processing and clerical support as neededSorted, organized, and maintained office records accurately Checked all incoming materials and categorized them alphabetically Sorted and distributed mail to various departmentsResponsible for gathering files from other departments and retrieving stored documents as neededProvided administrative services to the office manager Show less

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  Visium Resources, Inc.

  Jan 2019 - Jun 2019

  Medical Records Temp

  Worked as a temp agent for ChildrenFirst assisting the medical records manager in filiing medical record paperwork for over 170 children.

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  ChildrenFirst Health Care System

  Jun 2019 - Apr 2020

  Medical Records Coordinator

  • Oversee the compilation, updating, indexing and organization of patients’ medical records• Make medical information accessible to physicians and nurses while preserving patients’ privacy• Create and maintain quality database systems to ensure that patient information is filed properly and confidentially

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  SURGICAL ASSOCIATES OF CENTRAL FLORIDA, P.A.

  May 2020 - now

  Appointment Scheduler

  Answer and transfer all incoming calls for doctors and nurses.Process patients copay's and insurance charges.Appointment scheduling and Insurance Verification for each patient to come to our office and handle office supply orders.