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Heidi Kyaw, MBA, PMP

Heidi Kyaw, MBA, PMP

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  • Timeline

  • About me

    Technology Services Manager, YouTube

  • Education

    • University of California, Davis - Graduate School of Management

      2013 - 2016
      Master of Business Administration (MBA) Technology Management

      Activities and Societies: Women's in Leadership club, Bay Area Marketing Association Courses include: Markets and the Firm, Data Analysis for Managers, Financial Accounting, Marketing Management, Individual and Group Dynamics, Financial Theory and Policy, Forecasting and Managerial Research Methods, Decision Making and Management Science, Management Information Systems, Articulation and Critical Thinking, Organizational Structure and Strategy, Managing Human Resources, Managing for Operational Excellence, Business Intelligence Technologies – Data Mining, Negotiation in… Show more Courses include: Markets and the Firm, Data Analysis for Managers, Financial Accounting, Marketing Management, Individual and Group Dynamics, Financial Theory and Policy, Forecasting and Managerial Research Methods, Decision Making and Management Science, Management Information Systems, Articulation and Critical Thinking, Organizational Structure and Strategy, Managing Human Resources, Managing for Operational Excellence, Business Intelligence Technologies – Data Mining, Negotiation in Organizations, International Finance, Storytelling for Leadership, Customer Relationship Management, New and Small Business Ventures, Business Strategy Consulting, Bay Area MBA Executive Leadership Seminar, Topics in Social Entrepreneurship, Advanced Optimization in a Python-based Modeling Language, Teams and Technology, Supply Chain Management, Doing Business with/in China, Doing Business in Russia. Show less

    • University of California, Davis

      2009 - 2013
      Bachelor of Science (B.S.) Biological sciences- Neurobiology, Physiology, and Behavior; Technology Management minor

      Activities and Societies: Biotechnology Club, International Society of Pharmaceutical Engineers (ISPE) Technology Management Minor Courses: Financial Accounting, Managerial Accounting, Information Technology Management, Managing Costs and Quality, Financing new Business Ventures, Marketing for Technology Enterprise

    • French American International School (San Francisco, CA)

      2005 - 2009
      International Baccalaureate Diploma

      Activities and Societies: Varsity basketball, Multicultural Students' Association, Junior Statesmen of America Higher level Biology, Higher level English, Higher level EconomicsHonors in English, Chinese, and Economics

  • Experience

    • University of California, Davis

      Jul 2010 - Jun 2012

      • Properly handled mice and processed tissues for further genotyping. • Extracted and purified mouse DNA.• Polymerase Chain Reactions: KAPA 2G fast genotyping and standard PCR. • Assisted the Graduate Group coordinators of six groups in the UC Davis Biological Sciences Dean's Office, Graduate Studies• Filed and reviewed applications and transcripts.• Aided in student orientations. • Collected plant tissue from fields and greenhouses for DNA analysis.• Inputted data into lab notebooks, Microsoft Excel, and the Tomato Analyzer (program that analyzes the phenotypic data of a tomato by measuring the diameters and different dimensions through cross section and longitudinal axes).

      • Lab assistant

        Jun 2011 - Jun 2012

      • Student assistant

        Sept 2010 - Aug 2011

      • Analytical lab assistant

        Jul 2010 - Sept 2010

    • Gilead Sciences

      Jun 2012 - Sept 2012
      High Throughput Biological Screening intern

      • Worked on two biochemical assays that involved assay development. • Use of laboratory automation.• Cell culture.

    • Octus Energy

      Feb 2013 - Jun 2013
      Project Assistant

      • Worked on a shower-head project that helped decrease water usage and lower residents' costs. Involved communicating with apartment complexes, coordinating schedules, and documenting charges in Excel.

    • Title21 Health Solutions

      Jul 2013 - Sept 2015

      • Promoted to Business Analyst to improve customer validations and business productivity; improved customer validations within one month that led to increased product performance and client efficiency.• Led the Technical Services team to analyze industry requirements to ensure software compliance and optimal efficiency through industry research and user conferences.• Coordinated, designed, and improved technical documentation and training materials – software user and administrator manuals, test cases for software validation, and internal instructional documentation for new hires to improve and optimize validations.• Worked cross-functionally with development and users to identify process gaps and engineer processes to align with company goals. Show less • Managed client accounts: gathered customer requirements to translate and configure into software to meet customer business needs, troubleshoot issues with software, bi-weekly project calls to ensure smooth deployments, created project timelines using Microsoft Project, planned and executed customer validations.• Proactively acquired knowledge of Microsoft SQL Server and SAP Crystal Reports through self-training to streamline reporting needs, troubleshoot database issues, and improve overall business strategy.• Coordinated, designed, and improved technical documentation and training materials – software user and administrator manuals, test cases for software validation, and internal instructional documentation for new hires to improve and optimize validations. Show less

      • Associate Business Analyst

        Jul 2015 - Sept 2015

      • Application Support Specialist

        Jul 2013 - Jun 2015

    • Oracle

      Oct 2015 - May 2018
      Business Applications Analyst

      • Implementing Oracle CX Service Cloud for the Customer Service group: collaborating with Service Cloud subject matter experts and Customer Service agents, gathering and documenting requirements, configuring the system to align with business needs, training users, leading testing, troubleshooting issues.• Communicating between internal subject matter experts (within Manufacturing & Distribution and Global Trade Compliance) and IT resources to ensure system issues and enhancements are clearly described and solutions are appropriate; training subject matter experts on applicable IT processes and testing procedures• Analyzing, communicating, tracking, prioritizing, and escalating system issues for projects, including application changes; managing testing cycles for enhancement features, bug fixes, and system upgrades.• Identifying and analyzing business challenges in order to improve systems and processes and create process documentation.• Documenting concise and specific business requirements and potential solutions for application functionality and reporting needs. Show less

    • Deloitte

      Jun 2018 - Sept 2022
      Cyber & Strategic Risk Senior Consultant

    • YouTube

      Oct 2022 - now
      Technology Services Manager

  • Licenses & Certifications

    • ISO 9001:2008 Internal Auditor Certification

      Peak Consulting Group
      Nov 2015

    • Project Management Professional (PMP)

      Project Management Institute
      Dec 2021

    • Amazon Web Services Cloud Practitioner

      Amazon Web Services (AWS)

  • Volunteer Experience

    • Volunteer

      Issued by Second Harvest Food Bank of Santa Clara and San Mateo Counties on Nov 2015
      Second Harvest Food Bank of Santa Clara and San Mateo CountiesAssociated with Heidi Kyaw, MBA, PMP

    • Volunteer

      Issued by Asian Liver Center at Stanford University on Jan 2016
      Asian Liver Center at Stanford UniversityAssociated with Heidi Kyaw, MBA, PMP