Gavin Singh, CRPC™

Experience

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  As Seen On TV, Inc.

  Jun 2011 - Mar 2013

  Operations Supervisor

  Stocking and replenishing of products based off of customer and market demand.Promoted sales through marketing sales strategies by use of social media and advertisements. Consistently updated merchandising strategy to drive customer traffic into multiple store locations based upon new release, hot commodity items, etc.

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  Best Buy

  Mar 2013 - Oct 2017

  Responsible for doing one-on-one coaching with several associates, while setting the example on how to provide the best service for our clients. Focused on building a sales culture and understanding on how to best sell core product and attach solutions while holding our team accountable to the same expectations. I devised strategy through understanding metrics, behaviors, and market reactions. During my time in leadership I have performed above targets comping in revenue, NOP, services, have raised the department NPS scores, and have been a member of a leadership team that led our store to being 16th out of over 1000 stores in the company while finishing number one across the Orlando/Tampa market across multiple metrics. Show less At the Orlando location, I began the next step of my journey by taking on a full-time role with the company while being a full- time student at the University of Central Florida's College of Business to hone my leadership and selling skills. By partnering with lead Apple Sales Consultants (ASC's) and store leadership, we developed and implemented a sales culture based upon promoting the Apple ecosystem to drive larger basket attachments, higher average selling price (ASP), units per transaction (UPT), and overall revenue for the store. To ensure customer satisfaction, I provided training for all associates on product knowledge and demos which enabled them to educate customers and build brand loyalty.To further drive computing sales, I also partnered with the stores Microsoft Expert to provide various selling skills coaching throughout the department. The coaching's enabled our team to drive higher Microsoft Office attachments, Geek Squad Protection, and services. Doing so resulted in higher margin and revenue gains for the store as well as winning multiple company awards. Pushing a competitive yet fun sales culture, our store has consistently exceeded monthly revenue goals and has placed in the top 50 in the company for Microsoft productivity on several occasions. By striving to achieve greatness through team building and customer satisfaction, we were able to take our location from below 900th in the company to the top 20th percentile within a year. Show less Starting in Ocala, Florida, I began my journey with Best Buy as a part-timer in the computing department. As time went on I was able to gather a vast amount of product knowledge and proficiency on not only computing software (word, powerpoint, excel, etc.) but hardware as well. By taking various learning courses from companies such as Intel, AMD, Apple, etc, I garnered a solid foundation around processing components, motherboards, graphic processing units, data backups, and networking solutions. Once the product knowledge had been mastered, I was able to implement and articulate what I had gathered into sales to achieve a larger revenue per hour, higher basket attachments, and higher profit margin for the store. Over time I was recognized as the stores highest revenue earner and led metrics in a multitude of categories before deciding to shift my focus to being a leader to coach others versus achieving individual awards. Show less

  • Sales Supervisor- Computing/Digital Imaging

    Aug 2015 - Oct 2017

  • Apple Master- Computing

    Aug 2014 - Aug 2015

  • Sales Consultant

    Mar 2013 - Aug 2014
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  Bank of America

  Oct 2017 - Jul 2024

  • Manage and lead team of top performing bankers in one of highest traffic centers in market• Maintained optimal performance by meeting and exceeded targets for revenue, customer satisfaction, and deposit growth.• Consistently exceeded metrics for partner referrals in small business and home loans.• Market peer mentor and performance champion to develop and train bankers infinancial acumen and solution deepening conversations.• Leverage KPI’s to facilitate meetings, identify gaps, and create action plans to driveproductivity.• Engage in outreach to ensure high customer satisfaction, prospect potential clients forcontinued market share growth, and giving back to our communities. Show less • Deepened and create client relationships through life priority conversations• Consistently exceeded quarterly goals for revenue, referrals, and deposit growth.• Provided financial services and solutions consultations for individual and smallbusiness clients including lending, debt management, and cash flow management• Market peer mentor for training and onboarding of new relationship managers• Leverage acumen and discovery questions to identify and refer investmentopportunities Show less As the branch relationship manager my duties revolve directly around the title. Relationships.Through life priority conversations I work diligently to acquire, build, maintain, and deepen relationships for consumer and small business clients. Utilizing salesforce, client management softwares, and behavior coaching to prospect opportunities, I've successfully and consistently exceeded quarterly targets for revenue, one team integration, and deposit growth. Providing financial guidance around lending, debt management, cash flow, and leveraging the banks vast network of specialist for collaboration has also led to market leading results in performance and client experience. The banking industry provides a new challenge and experience each day along with endless possibilities for personal and career growth. I'm excited to see what's on the horizon! Show less

  • Financial Center Manager

    Oct 2020 - Jul 2024

  • Business Owner Specialist

    Jul 2019 - Oct 2020

  • Relationship Manager

    Oct 2017 - Jul 2019
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  Merrill Edge

  Jul 2024 - now

  Financial Solutions Advisor