Hillary Owens

Experience

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  J.R. Simplot Company

  May 2012 - Aug 2012

  Soil Diagnostics Intern

  -Created innovative ideas for the projects and promoted plans to customers-Communicated verbal and written communication daily to contact customers -Prioritized daily, weekly and monthly tasks to accomplish personal and company goals-Attended business meetings and lunches with employees and customers to inform them of marketing plans-Researched information to better understand certain concepts and strengthen business plan options

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  J.R. Simplot Company

  Jun 2013 - Aug 2013

  Corporate Marketing and Communications Intern

  -Introduced, developed, and presented a social media strategy that was adopted by company leadership-Assisted employees internationally with advertisements, photos, branding, and other marketing needs-Conducted employee interviews for use in developing a corporate marketing and communication strategy

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  Thryv

  Nov 2014 - Nov 2019

  -Handled inbound calls from current clients and prospects to quickly acknowledge inquiries and present marketing and SAAS (Software as a Service) solutions to ensure success for their business-Managed existing client accounts and at-risk clients to negotiate prices, terms of sale and service agreements for retention purposesKey Accomplishments:o President’s Club Award(net gain objective)–2018(110%)o Top Ten division performer(net gain objective):3rdQuarter2018(112.8%), 2nd Quarter 2019(100.2%) Show less -Researched and developed customized strategies and marketing plans for businesses-Presented and sold software and marketing solutions to new and current clients-Fostered strong working relations and understanding with clients to achieve their business goalsKey Accomplishments:o Initial Sales Training MVP-November 2014; Division MVP–October 2015o Top Ten division performer: April 2015, 2nd Quarter 2015, 1st Quarter 2016, 3rd Quarter 2016 o Elected into the Emerging Leader program-2017o Sales Achiever (Highest net gain in division) - 2nd Quarter 2017 Show less

  • Business Advisor

    Jan 2018 - Nov 2019

  • Account Manager

    Nov 2014 - Dec 2017
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  Ascent Practice Growth Strategies

  Nov 2019 - Oct 2022

  Account Strategist

  -Collaborated directly with the dentist to develop and execute marketing plans to meet revenue and key business goals, monitoring performance against goals and adjusting the marketing strategy as necessary-Developed expertise through experience and research on trends in the dental industry to add value to client relationships and marketing approaches-Managed key internal processes to ensure exemplary delivery on marketing plans, including being the lead liaison as the onboarding team, project manager, strategist, external vendors and related contract negotiations-Demonstrated internal organizational leadership by documenting marketing processes for account strategist role and leading team retrospective meetings to identify areas for improving client experienceKey Accomplishments:o Improved overall client retention from 53% to 90%o Direct clients represented half of the company’s monthly revenueo Exceeded monthly growth goal of $50,000 in subscriptions-2020, 2021 and 2022 Show less

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  Commerce Bank

  Dec 2022 - now

  Small Business Banking Account Manager II