Nitin Kumar Bajaj

Experience

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  IBM Global Process Services

  Mar 2004 - Feb 2005

  Technical Support Executive

  This role involved resolving technical queries for the US Customers who were purchasingthe HP Printers through Email.Responsible for handling Technical Issues and query for the customers worldwidefor the HP Printers products.Troubleshooting for the DeskJet, LaserJet printer, Printer in network and alsoensuring for customer satisfaction.Meeting the team & quality performance.Got involved with the Quality to improve the process which helped the team toresolves the queries. Show less

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  Hewlett-Packard

  Apr 2005 - Apr 2006

  Technical Support Engineer

  This role involved resolving technical queries for the US Consumer Customers who werepurchasing the HP Desktops and Voice based Process.Responsible for handling Technical Issues and query for US customers for the HPand Compaq Desktops Computers.Troubleshooting for the Desktops.Taking Escalation for the team memberPreparing reports for the Team related to quality and Avaya report.Providing Support to the team members as needed.

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  Mentorware

  May 2006 - Oct 2007

  Program Co-ordinator for Lenovo

  Working with the team involved in Creating content, quality, reporting and also supporting the world wide customer for their queries and issues related to access.

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  Oracle

  Nov 2007 - Dec 2010

  Sr. Live Virtual Class Producer

  Oracle University provides online training using the Live Virtual Class. LVC Producer position is critical to maintaining a disruption-free setting in which to deliver virtual class events. I work closely with the program director, instructor. My role involves working with various departments in Oracle University and various processes, delivery heads of the respective products.Preparation of reports which includes for the entire team for class produced, performance, quality, scheduling. Handling a team and providing them help to give the best while supporting the class. Show less

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  IBM

  Jan 2011 - Feb 2016

  IBM Digital Events - Project Manager

  IBM executes digital ( virtual) events by making use of third party vendors. These events involve webcasting and full digital events, (replica of face to face events). Activities supported include global launches of IBM products, demand generation l activities and campaigns sponsored by geographies or global teams. Nitin Bajaj has more than five years of marketing, sales, vendor, project management and consulting experience in the IT industry. He is currently a Program Manager for IBM Event Marketing (Digital) and oversees the IBM Digital Event Center, a global platform that has hosted over 2000+ virtual events sponsored by more than 50+ countries since it launched in April of 2010. He is responsible for developing the strategy and deploying the platform functionality in a way that delivers a unique, high quality, digital event experience resulting in demand generation for IBM products and solutions. Other than Digital Event Center, he also manage other vendors such On24, Inxpo for webcast execution. Working closely with Marketing and internal team for the promotion activity for the event which includes social media, newsletter. Utlizing various tool within IBM to track customer interaction.He is also responsible for deploying attendee tracking and the supporting technology at IBM events on a worldwide basis. This is a key initiative in IBM’s implementation of data driven marketing. Show less

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  West Corporation (formerly InterCall Asia Pacific)

  Mar 2016 - Jul 2017

  Project Consultant - Events

  • Act a primary point of contact for Events between Sales and Client for Event Execution.• Working closely with the agency and vendor management for the project execution for physical event logistics.• Coordinating with the Vendor / Agency on pricing or quote for the event.• Project Manage all the activities across the Event Execution.• Working with various team and client across APAC region for video production and digital events.• Guiding team’s promotion activity using different digital marketing activity Show less

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  INXPO

  Jul 2017 - Jan 2020

  Project Manager

  • Working closely with the enterprise or SMB clients to understand their requirements • Creates and manage project scope and objectives including defining responsibilities, scheduling for internal teams, and managing communications between project team and clients • Leading weekly project calls with clients and internal teams to provide status updates • Working closely with internal teams to push projects through milestones and manages the configuration of marketing activity for events and webcasts • Tracking all activities and project hours in Salesforce.com • One point of contact to clients and help manage and develop strong relationships while serving as the advocate customers• Working closely with clients to understand their objectives and branding guidelines and work with our Internal team to create Best in Class marketing / event experiences.• Be as SME for the client and build relationship and trust. Show less

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  West Corporation

  Nov 2018 - Jan 2020

  Project Manager

  • Working closely with the enterprise or SMB clients to understand their requirements • Creates and manage project scope and objectives including defining responsibilities, scheduling for internal teams, and managing communications between project team and clients • Leading weekly project calls with clients and internal teams to provide status updates • Working closely with internal teams to push projects through milestones and manages the configuration of marketing activity for virtual and physical events and webcasts • Tracking all activities and project hours in Salesforce.com • One point of contact to clients and help manage and develop strong relationships while serving as the advocate customers• Working closely with clients to understand their objectives and branding guidelines and work with our Internal team to create Best in Class marketing / virtual event experiences.• Be as SME for the client and build relationship and trust.. A subject matter expert in building best in class virtual events for Fortune 500 companies and successfully executing them. Show less

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  Red Hat

  Jan 2020 - now

  Associate Manager at Red Hat