Fernando Villalobos

Experience

• 

  One Vizion Apparel

  Oct 2018 - Dec 2022

  Co-Founder

  • Composed Marketing ads on Google, Instagram and Facebook which increased engagement by five times every week • Dealt with every online order to make sure all customers were satisfied• Graphic Designed unique apparel that is not available anywhere else

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  The Grid

  May 2020 - Apr 2024

  Marketing Manager

  • Created marketing plans for the Family Hour and Pro Night project • Planned post schedule to make sure content gets posted every Tuesday and Thursday • Helped make sure company branding was kept up with at the location

• 

  Aspens Cleaning Service

  Aug 2023 - now

  Co-Founder

  I created Aspens Cleaning Service to provide comprehensive janitorial solutions, catering to businesses throughout Utah. Don't hesitate to reach out if you or someone you know is in need of a fresh cleaning solution for their business.

• 

  PassionFruit Studios

  Aug 2023 - now

  Co-Founder

  The sight of individuals pursuing their dreams and manifesting their business visions truly inspires me. Nonetheless, I recognize that the path to business establishment is often a challenging one. This is precisely why I established PassionFruit. At PassionFruit, our primary objective is to support small business owners in enhancing their branding and elevating their Passion. Providing them with extra time to focus on other key areas vital for their business's growth.

• 

  DoTERRA International LLC

  Feb 2024 - now

  Developed comprehensive training materials for new and existing agents, ensuring alignment across the company and equipping team members with market-specific knowledge essential for their roles.Created and maintained dynamic, up-to-date training programs in Adobe Captivate, adapting materials as company policies and processes evolved.Led comprehensive audits of training materials, collaborating with subject matter experts, management, and stakeholders to implement improvements.Produced engaging training videos and digital media, enhancing the learning experience and ensuring consistency between live training and the knowledge base. Show less Delivered exceptional customer service across phone, chat, and email channels, earning a 5-star customer service award and achieving the top adherence awardUtilized resources efficiently to resolve customer concerns promptly and courteously, while capturing and tracking customer feedback to improve service quality and inform future promotionsRecognized as a top upseller and leading contributor to the Healing Hands donation program, consistently exceeding upsell targets by an average of over 2,160% Show less

  • Training Content

    Apr 2024 - now

  • Call Center Agent

    Feb 2024 - Apr 2024