Brianna Pages

Experience

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  Planet Fitness

  Jul 2019 - Feb 2020

  Front Desk Receptionist

  - Exceeded membership sales quota through effective communication and persuasion, leading to a 20% increase in sign-ups within 2 months.- Managed multiple administrative tasks concurrently, showcasing strong multitasking skills relevant to UX project management.- Enhanced team efficiency through effective communication and time management, key skills in UX teamwork.

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  Upward Buzz

  Feb 2020 - Dec 2021

  Digital Marketing Specialist

  -Conducted niche research to formulate tailored social media strategies, similar to user persona creation in UX design.-Boosted brand engagement through strategic social media management, applying principles of user-centered design.-Documented social media strategies on a weekly basis, demonstrating strong organizational and communication skills vital in UX projects.

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  Larkin Community Hospital

  Feb 2022 - Aug 2023

  Emergency Room Clerk

  - Enhanced patient experiences by proactively communicating and collaborating, thereby contributing to a significant reduction in accounts receivable.-Facilitated seamless communication between patients and various hospital departments, similar to successful user flow design.- Efficiently processed an average of 40 insurance verifications and medical authorizations daily, mirroring attention to detail required in UX research.

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  Airbnb

  Jun 2023 - Oct 2023

  AirBnB Host

  - Successfully manage a portfolio of Airbnb rental properties, maintaining exceptional cleanliness, functionality, and aesthetic appeal. Continuously receive positive guest feedback, resulting in an average 10% increase in guest satisfaction scores.- Employ data-driven insights to implement dynamic pricing strategies.- Provide a personalized and memorable guest experience through prompt communication, tailored recommendations, and proactive issue resolution. Increase in positive guest reviews, positioning properties as highly rated options in the area. Show less

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  Upward Buzz

  Jul 2023 - Nov 2023

  UX Designer

  - Created wireframes, prototypes, and mockups to visualize and communicate design concepts.- Delivered design solutions ahead of schedule for multiple projects, consistently meeting client expectations.- Conducted thorough competitive research audits to analyze industry rivals, identifying key strengths, weaknesses, and opportunities, which informed data-driven design decisions.