Kapil Jadhav

Experience

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  Vector biotek pvt ltd.

  Mar 2009 - Aug 2022

  National Service Manager

   Handling general administration of the allotted area and monitoring the overall branch operations, motivating service team for revenue generation and after service of all the Higher End Equipment.  Giving technical presentations, product demonstrations for medical Instruments and providing specific technical clarifications. Supporting sales on technical aspects- product management, product feedback, Product demos, competitor’s products comparison & technical discussions etc. Ensuring immaculate service by servicing professional products at component level in the field. Managing after sales service & Application support of professional products range as well as monitoring service dealers/franchisee network Providing Emergency & Technical support, Diagnosing, Trouble Shooting & servicing to machines & providing support to the team member as well as Dealer engineers. Scheduling preventive maintenance to all Medical Equipments, scheduling & Calibration for Test Equipments Conducting Demonstration & Training to User & New Joined Engineers. Attending all kind of breakdown calls received from the customers & ensuring timely servicing at the customer’s end, leading efforts across establishing healthy business relations with clients & external associates for securing long term customer loyalty. Actively interacting and liaising with customers and seek feedback pertaining to the support/ services offered and obtain the Customer Satisfaction Report. Extending high quality service standards and ensuring strict adherence to quality systems. Handling customer’s complaints and providing best possible service within stipulated time  Managing a team while providing technical guidance to them on various processing. Monitoring daily checking report to the utilities. Show less

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  Beacon Group India

  Apr 2022 - now

  Assistant General Manager