Arturo Ortega

Experience

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  Aeromexico

  Jan 1987 - Jan 1997

  IT Mgr - Systems & Telco

  Responsible for Systems and Telecommunications Operations as well as Service Level Manager. IT & Telecomm Outsourcing Services contract negotiation. Implementation, startup, and operation of the in-house Reservation System. Reengineering, administration, and operation of the Aeromexico’s telecommunications network. IT field services in Mexico and USA.

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  KIO Networks

  Jun 2007 - Mar 2014

  Service Delivery Mgr

  • Implementation of Large/Complex IT infrastructure Projects and Operations Management for government and private customers.• Implementation & test of DRP and BCP projects.• Customer Relationship, SLA Administration, Contract Negotiation, and P&L statement successfully handled.• Development of IT Service proposals.• Responsible for SSAE16 and ISO27001 audit process for Service Delivery area.

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  Banamex

  Jun 2014 - Mar 2023

  Project Mgr / CoB Mgr

  Project implementation Leader for Corporate and Consumer sectors.• Analysis, design, and creation of technological renewal project for Citibanamex’s distributed systems (EOVS).• Directed and coordinated Continuity of Business exercises DoS, HVT and B2B (Technology) for Consumer Sector.