Ammira Sayed Salem,PCC -ICF (YCCP Founder )

Experience

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  ASEB Academy

  Mar 2010 - Jan 2015

  1. Facilitates communication among employees and management. Guide managers and employees on problem solving.2. Filtering, screening C.V.S and preparing short listed candidates.3. Perform initial tests, and Conduct initial interview.4. Responsible for new Customer services representative's orientation programs.5. Maintains communication between the branch managers and GM by preparing daily, weekly, and month-end reports regarding operations and productivity.6. Monitors Branches activity, including number of Candidates, installment, remaining, etc7. Performs branches sales’ goals with branch Manager each month8. .Review and monitor and direct Branches performance and provide necessary coaching to ensure all sales, customer service, call handling objectives are met.9. Ask customers to provide feedback on English instructors and customers service experience. 10. handling customer complaints or any bad evaluation 11. issuing refunds or compensation to customers; Show less o Performs branch sales’ goals with branch employees each month.o Establishes and achieves the profitability and sales goals identified in the annual budget.o Successfully resolves customer issues timely and professionally.o Reviews and prepares daily, weekly and monthly reports regarding operations and productivity, and ensures the accuracy of the reporting system.o Provides internal training and support upon request. Prepares daily, weekly and monthly reports insures the accuracy of team members’ reports. Show less

  • Area Manager

    Oct 2014 - Jan 2015

  • Branch Manager

    Jan 2011 - Oct 2014

  • Customer Service Representative

    Mar 2010 - Jan 2011
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  UNDP

  Oct 2015 - Oct 2016

  Trainer

  I was Working as a trainer in Masr Ta3mal initiative powered by UNDP (United Nations Development Program) in partnership with Microsoft Egypt.

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  Center for Development Services (CDS),Gozour

  Jan 2017 - Nov 2018

  Soft Skills trainer & Career Advisor

   Facilitating and giving Soft Skills trainings to Trainees.(Communication skills –Emotional intelligence-presentation Skills-TTime Management –Types Of people, CV Writing, Interviewing skills,…Clients: (Bio medical-Gozour Foundation- Anani Group-…..etc )

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  IECD - Institut Européen de Coopération et de Développement

  Nov 2018 - Dec 2023

  Senior Business Trainer
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  Soliya

  Dec 2018 - Apr 2020

  Erasmus+ Virtual Exchange Facilitator
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  John D. Gerhart Center for Philanthropy and Civic Engagement

  Mar 2019 - Nov 2019

  Facilitator
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  "The YCP " Your Career path with Ammira Salem

  Aug 2021 - now

  Founder & Career Coach
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  IECD Egypt

  Dec 2023 - now

  Project Officer