Joseph Martinez

Experience

• 

  Kroger

  Aug 2008 - Apr 2015

  Assistant Department Manager
• 

  The Andersons, Inc.

  Nov 2015 - May 2021

  Position OverviewThis position is responsible for supervising and developing of a team of IT technical resources as well as directing and participating in the delivery of IT services in accordance with established service level agreements.Key Responsibilities Plan, organize and direct the delivery of IT Services in accordance with established service level agreements.Provide input to the IT Portfolio Management process as it relates to resource utilization and availability, and ensures resources are being deployed appropriately to meet established timelines and deliverables.Lead the support of production systems by working issues or assigning the appropriate resources to resolve issues are they are reported in person or through the Help Desk ticketing system.Identify potential gaps or opportunities within the department and work with IT Management to resolve them.Participate in the implementation and enforcement of IT policies and procedures.Build and maintain a successful organization through the selection, training, development, and timely appraisal of personnel. Show less Position OverviewThis position is responsible for the installation, configuration and maintenance of computer hardware, software, peripherals and data communication devices, as well as providing consummate technical support to ensure timely resolution to end user problems and requests. This senior technician position takes a lead role in administrative and project coordination.Key ResponsibilitiesInstall, configure, troubleshoot and maintain computer hardware and software, peripherals and data communication devices as well as server and network infrastructure components.Fulfill requests for second-level desktop computer support and first-level network & server support. Perform preliminary investigation of technical, operational and hardware problems. Elevate to management where necessary.Perform complex PC administration tasks, including maintenance of user accounts, monitoring of disk space on network, routine maintenance and troubleshooting of network & server operations and backups.Oversee the arrival, repair, and/or installation of new computer equipment, and return of equipment to vendors or end users.What is expected of you and others at this levelHas developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experienceCompletes a variety of atypical assignmentsWorks within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignmentsWorks with a limited degree of supervisionActs as an informal resource for colleagues with less experienceMake recommendations to policies and procedures to contribute to continuous improvement efforts.Minimum Qualifications & SkillsHigh School Diploma or GED equivalent required, Associate’s Degree required, Bachelor's Degree preferred3-5 years’ relevant experience required Show less Position OverviewThis position is responsible for the installation, configuration and maintenance of computer hardware, software, peripherals and data communication devices. In addition, the incumbent will provide moderately complex technical support using troubleshooting and problem solving skills to ensure timely resolution to end user problems and requests.Key ResponsibilitiesInstall, configure, troubleshoot, and repair computer hardware and software, peripherals, and data communication devices. This includes installation of network adapters and support of hardware connections.Provide first level support and perform preliminary investigation of technical, operational and hardware problems. If unable to resolve the problem, escalate to ensure that end user problems are resolved in a timely and accurate manner.Answer helpdesk calls and e-mail requests in a responsive and professional manner, analyzing the problem, taking proper corrective action, documenting actions and notifying user of the resolution and/or status of their request.Perform basic maintenance of user accountsSet up and deploy computer equipment for employee use, ensuring proper installation of auxiliary devices, cables, operating systems, and appropriate software.Provide administrative coordination by maintaining documentation relating to support tasks and resolution, maintaining computer equipment and inventory records, and monitoring the shipment/arrival/return of equipment to vendors or end users. Show less Position OverviewThis position is responsible for front-end technical support to users and is responsible for the installation, configuration and maintenance of computer hardware, software, peripherals and data communication devices. The Technician I may also coordinate administrative activities of the help desk.Key ResponsibilitiesActs as initial contact for all internal and external customer technical support required for computer workstation hardware and software, network, operating system, printing, and Internet access problems.Duties include answering the help desk phone, recording the call, first level corrective action, problem escalation to second level when necessary.Performs installs, upgrades, moves, and changes for computer workstation hardware and software, printers, and other peripheral devices.Documentation and record keeping of technology problems and requests, current inventory and maintenance contracts. Assisting department supervisor in ordering technology hardware and software and processing electronic invoice files.What is expected of you and others at this levelHas basic skills in an analytical or scientific method or operational processWorks within clearly defined standard operations procedures and or scientific methods and adheres to quality guidelinesWorks with close supervision Show less

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