Jithin Prakash

Experience

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  Maruti Suzuki India Limited

  Mar 2010 - Feb 2011

  Customer Care Manager

  • Helping to develop a customer service policy for the organization;• Managing a team of customer services staff and Front office.• Communicating courteously with customers by telephone, email, letter and face to face;• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;• Training staff to deliver a high standard of customer service;• Closing the complaints as per the Maruti Suzuki norms and reports to be sent to the higher officials of Maruti Suzuki and the organization.• keeping accurate records of discussions or correspondence with customers;• Analyzing statistics or other data to determine the level of customer service organization is providing;• Developing feedback or complaints procedures for customers to use;• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses Show less

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  Maruti Suzuki (AM Motors)

  Feb 2011 - May 2012

  • Deftly Designing and implementing various strategies, viz Display, Customer Interaction, Promotional Schemes/ Marketing Campaigns to improve the footfall and profits.• Providing effective and inspirational leadership to the team through regular training, motivation and performance appraisals in order to achieve set targets in sales volumes.• Smoothly taking care of all the internal and external issues as per the norms of Maruti Suzuki for close to 100 employees.• Establishing healthy business relations with clients & external associates for securing repeat business & long term customer loyalty and working towards solving their queries and complaints efficiently.• Conducting detailed market research and feasibility study to analyze the latest market trends and track the competitor’s activities thereby provide valuable inputs to streamline the marketing strategies.• Handling cash and preparing credit, sales, cash and stock reports as a part of daily closings while managing the expenses and maintaining the daily and monthly accounts ledgers• Responsible for the marketing of the new commercial applications• Managed and developed the sales strategies and conducted the marketing research• Created the standardize marketing/sales materials with the marketing management and product development. Show less • Providing high quality, up-to-date documentation for all service arrangements and machineries.• Motivating and guiding service team.• Taking care of all warranty related issues to Maruti Suzuki.• Ensure warranty is passed and do the documentation for the same.• Nominating the service team for technical and other training to Maruti Suzuki.• Ensure monthly target is met for the training and keeping the records and upgrading.• Accurately recording service times, job costing and invoicing in the Service Department• Carrying out quarterly billing checks and inventory audits• Keeping costs down by focusing on the reduction of leakage.• Following up on all outstanding issues. Show less

  • MANAGER SERVICE

    Mar 2010 - May 2012

  • Asst Manager Service

    Feb 2011 - Nov 2011
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  Indian Institute of Management, Kozhikode

  May 2012 - Apr 2015

  Project Associate

  • Programme assistance to the Director for various sessions.• Meet on a regular basis to provide project updates and share relevant information.• Provide administrative and logistic support to the Project Office.• Establish and maintain the project’s information management system.• Receive screen, log and route correspondence, attach necessary background information and maintain follow-up system for action and deadlines.• Assist in arranging programs for in-coming and outgoing official missions, make appointments with depatments, including logistical arrangements and secretarial assistance.• Collect data from the implementing agencies and obtain information materials, publications, newsletters, etc. Show less

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  Kodiyathoor Service Cooperative Bank Ltd

  May 2015 - now

  Public Relation Manager/Officer(Strategic Development)

  • Manage public relations department.• Evaluate and implement promotion programs.• Assisting top level officials • Develop and deliver strategic objectives and plans.• Play a full and collegiate role in the leadership and management of the organization.• Investigation of the feasibility of the project.• Communicate strategies,policies and procedures effectively to staff.• To chair meeting of strategy group on work.• Improve management and employee relations.• Draft speeches with chief executives.• Respond to information queries from media and the general public.• Identify audience for service.• Write press releases and media kits.• Manage company sponsorships.• Maintain effective working relationships with local and municipal government officials and media representatives.• Formulate policies and procedures related to public information programs.• Manage an organization's reputation with the public in general and clients.• Develop and launch Internet or intranet web pages.• Manage communications budgets.• Confer with the labor relations managers in order to develop internal communications to inform employees of various company activities. Show less