Ritu Dua

Experience

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  Heidrick & Struggles Knowledge Management Centre

  Jul 2007 - Aug 2011

  Data analyst
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  Self-Employed

  Aug 2011 - May 2015

  Manager(Consumer Electronics)

  Planned and prepared work schedules and assign employees to specific dutiesExamined products to ensure that it is correctly priced and displayedProvided customer service by greeting and assisting customers, and responding to customer inquiries and complaintsDirected and supervised employees engaged in sales, inventory taking, or in performing services for customersInstructed staff on how to handle difficult and complicated salesPerformed work activities of subordinates, such as cleaning, organizing shelves and displays and selling merchandise.Monitored sales activities to ensure that customers receive satisfactory service and quality goodsInventory stock and reorder when inventory drops to a specified levelReviewed inventory and sales records to prepare reports for budgetEstimated consumer demand and determine the types and amounts of goods to be soldKept records of purchases, sales and requisitions Show less

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  WNS Global Services

  May 2015 - Dec 2018

  Lead Research Associate, Operations

  Working closely with Group Manager, Knowledge Managers on Special Projects. Perform Data analysis on Executives moves (Appointments, Promotions, Resignations & Retirements) by Sector, Functions, Location, Company revenue & Employees.Mentoring and guiding peers for different secondary data and business research projects that includes company and industry profiles.Providing quantitative and qualitative secondary research products to clients.Company Reports Preparation & Analysis.Trend Analysis and SWOT Analysis.Get Smart packs and name generation. Industry Coding per Market Identification or Nature of Business.Market Coding, Preparing Competitive Edge Report, Defining Industry Codes, Center Of Expertise. Interacting with clients for scoping and ensure timely delivery the ad-hoc requests. Developing client ready deliverables in well-structured power point presentations, spreadsheets and word documents.Proven track record of efficiently training and guiding new joiners in the transition-phase and creating team work environment to enhance productivity of the teamWork on tools like Factiva, capital IQ and some internal sources provided by client like One-Source, Boardex etc.Responsible for Quality management and improvement by taking different quality initiatives (preparing questionnaires, highlighting different cases, presentations etc).Analyse large quantities of data, identifying patterns and trends and being able to develop potential solutions to improve related processes or to escalate as required.Taking training for new batches regarding quality parameters & databases operation which includes OneSource, Thomson Research, Capital IQ, Factiva, DataStream, MergerMarket, Bloomberg Fitch , Perfect Information & Searcher Express.Managing the Monthly, Weekly & Daily Report Creating in MS-Excel through in depth analysis and producing the actionable. Roll out different reports i.e. Production, Error Analysis & Quality. Show less