Alexandra Grad

Experience

• 

  GoldPrest Impex SRL

  Oct 2014 - Mar 2016

  Casino Supervisor

  Working in a casino it was my responsibility to supervise the games, clients and provide excellent customer service.

• 

  XPO Logistics - Supply Chain

  Apr 2017 - May 2020

  -Responsible for the daily labour planning, rates and onboarding of 70 associates and the development of streamlined processes and procedures. -Driving and promoting core values as a site Engagement champion, also fundraising projects for local charities -Representing the site during internal/external audits, potential new business partners Managing individual and team performance through coachingEnsure department meets quality and standards audit targets, working closely with customer service andquality management team.

  • Operations Team Lead

    Jun 2018 - May 2020

  • Operations Assistant

    Apr 2017 - Jun 2018
• 

  Amazon

  Oct 2020 - now

  -Responsible for daily fulfilment of over 1500 customer within SD process -Working along my team into delivering KPIs (FDDS,DPMO) in order to enhance customer experience -Closely working with DSPs to deliver high standard of customer service -Responsible for scheduling and shipping over 150000 shipments during peak period -Working along my team to improve Site Safety ( providing PPE, yard training, social distance awareness) reflected in our Health and Safety Audits-Closely working with my teams and DSPs to improve KPIs (UTR,OTD) in order to enhance customer's and associates experience

  • Manager ll, Operations

    Sept 2024 - now

  • Manager Delivery Operations

    Jul 2022 - Sept 2024

  • Operations Supervisor

    May 2020 - Jul 2022

  • Shift Manager

    Oct 2020 - Jan 2021