Alexandra Grad

Alexandra Grad

Casino Supervisor

Followers of Alexandra Grad684 followers
location of Alexandra GradStoke-On-Trent, England, United Kingdom

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  • Timeline

  • About me

    Manager ll, Operations @ Amazon | Professional Networking, Managing Logistics

  • Education

    • University of Agricultural Sciences and Veterinary Medicine Cluj-Napoca

      2012 - 2016
      Bachelor's degree Land Surveying
  • Experience

    • GoldPrest Impex SRL

      Oct 2014 - Mar 2016
      Casino Supervisor

      Working in a casino it was my responsibility to supervise the games, clients and provide excellent customer service.

    • XPO Logistics - Supply Chain

      Apr 2017 - May 2020

      -Responsible for the daily labour planning, rates and onboarding of 70 associates and the development of streamlined processes and procedures. -Driving and promoting core values as a site Engagement champion, also fundraising projects for local charities -Representing the site during internal/external audits, potential new business partners Managing individual and team performance through coachingEnsure department meets quality and standards audit targets, working closely with customer service andquality management team.

      • Operations Team Lead

        Jun 2018 - May 2020
      • Operations Assistant

        Apr 2017 - Jun 2018
    • Amazon

      Oct 2020 - now

      -Responsible for daily fulfilment of over 1500 customer within SD process -Working along my team into delivering KPIs (FDDS,DPMO) in order to enhance customer experience -Closely working with DSPs to deliver high standard of customer service -Responsible for scheduling and shipping over 150000 shipments during peak period -Working along my team to improve Site Safety ( providing PPE, yard training, social distance awareness) reflected in our Health and Safety Audits-Closely working with my teams and DSPs to improve KPIs (UTR,OTD) in order to enhance customer's and associates experience

      • Manager ll, Operations

        Sept 2024 - now
      • Manager Delivery Operations

        Jul 2022 - Sept 2024
      • Operations Supervisor

        May 2020 - Jul 2022
      • Shift Manager

        Oct 2020 - Jan 2021
  • Licenses & Certifications