Vanessa Tejada

Experience

• 

  VFS Global Services

  Jan 2002 - Jan 2004

  Production Specialist
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  Delphi Mexico Technical Center

  Mar 2004 - Jul 2016

  • Received and responded to customer RFQs for prototype parts, either directly or through Account Managers, for all product lines from the Powertrain Division, at Delphi Mexico Technical.• Negotiated pricing, terms, lead times, and delivery for prototype orders, creating cost breakdowns to support quotations.• Obtained, analyzed, and distributed customer-specific requirements, ensuring adherence throughout the prototype process, from quality checks to final shipment.• Coordinated with various functional areas, including procurement, PE, ME and laboratories, to ensure timely delivery of prototype parts and exceed customer expectations from the Mexico Technical Center.• Organized, planned, and tracked prototype orders according to product line requirements, ensuring accurate builds, testing, and validation.• Managed the Prototype Master Schedule to plan builds and customer shipments, led weekly scheduling meetings, and resolved issues to meet delivery deadlines.• Oversaw SAP procedures for prototype orders, ensuring accurate packing slips, invoices, and documentation upon shipment.• Supported Delphi Accounts Receivable in achieving zero past-due invoices for prototype sales, addressing and resolving payment issues with customers.• Collaborated with Finance and Staff Engineers to create and meet monthly and annual prototype sales forecasts.• Maintained records on delivery performance, quality control, and customer satisfaction to identify improvements and enhance customer satisfaction.• Participated annually in at least one Six Sigma DMAIC project as part of continuous improvement initiatives.• Supervised invoicing for Delphi NA Model shops performed at the Mexico Technical Center.• Developed and controlled local procedures and work instructions for the Prototype Customer Contact department, ensuring alignment with global company policies and guidelines. Show less • Managed the procurement of prototype components for assigned product lines from the Powertrain Division. • Identified potential suppliers to manufacture prototype components based on engineering team specifications. • Issued RFQs for prototype components, analyzed and negotiated quotations from suppliers to support prototype builds. • Supported Staff Engineers in organizing prototype component purchases to align with monthly and annual forecasts. • Created and managed material requisitions, ensuring timely issuance of purchase orders (POs). • Determined the most effective procurement methods for various components. • Oversaw receiving operations and ensured proper storage of incoming materials. • Facilitated clear communication between departments regarding material needs and availability. • Ensured timely delivery of prototype components to the build area, adhering to incoming material guidelines. • Resolved issues related to supplier material receipt and payments. • Ensured material receipts complied with internal control guidelines and local regulations. Show less

  • Prototype Engineering Customer Contact

    Sept 2007 - Jul 2016

  • Prototype Material Coordinator

    Sept 2005 - Sept 2007

  • Administrative Assistant

    Mar 2004 - Sept 2005
• 

  Delphi

  Aug 2016 - Oct 2019

  • Supported the management Initiative to close the Product Line Dynamic Sensors, service parts, overseeing the decommissioning of six production lines to make room for new programs planned for 2020-2022. • Collaborated with plant management to develop strategic plans, setting clear objectives and achievable milestones. • Supported administrative and daily program operations, ensuring adherence to policies and regulations. • Built and maintained strong relationships with key stakeholders to secure support for program initiatives. • Streamlined service parts inventory and identified end-of-life obligations for products. • Worked with the sales team to implement profitable price adjustments for Dynamic Sensors. • Assessed E&O (Excess and Obsolete) materials to determine the true project cost. • Coordinated with Finance, PE, and ME teams to initiate change requests for obsolete raw materials and finished goods. • Sourced suppliers for manufacturing service parts in response to the closure of medium-term production lines. Show less • Managed the Customer Order Management and Scheduling area at the Juarez plant, ensuring accurate and up-to-date information and customer releases on a weekly basis. • Met specific customer requirements for each product and coordinated with cross-functional teams to address any changes. • Oversaw the sales forecast for the Juarez Plant. • Analyzed weekly customer fluctuations and variations to prevent capacity issues. • Handled customer complaints related to delivery issues, ensuring corrective actions were implemented and understood to prevent recurrence. • Improved and maintained customer scorecards across various clients. • Conducted past-due analysis to determine corrective actions and developed delivery plans for affected customers. • Supported the warehouse manager to prevent obsolete inventory of finished goods. • Managed on-time delivery metrics to minimize the need for premium freight. • Assisted procurement and purchasing to avoid expedited material purchases during crises. • Collaborated with sales teams on new products, product changes, and product discontinuations. • Enhanced interdepartmental communication with regular updates on scheduling changes and adjustments. • Implemented proactive measures to address scheduling challenges due to vacations, sick days, or unexpected absences. • Evaluated employee performance related to scheduling adherence, providing feedback to support continuous improvement. Show less

  • Special Projects Program Manager

    Mar 2019 - Oct 2019

  • COM & Scheduling supervisor

    Aug 2016 - Mar 2019
• 

  Lexmark

  Mar 2020 - now

  Regional Indirect Category Manager

  • Member of the Global Sourcing Team, responsible for managing procurement categories across regional and local levels.• In-depth knowledge of the company's global sourcing policies, guidelines, and procedures, with expertise in local and international legal frameworks.• Analyzed category spend and developed annual sourcing strategies to achieve a 90/10 contract negotiation outcome.• Conducted market intelligence to gain a solid understanding of commodity markets within a global supply chain context, identifying optimal suppliers aligned with company needs.• Supported buyers and requestors in developing effective Scopes of Work to ensure a seamless RFx process.• Managed and documented the RFx process in compliance with company guidelines, policies, and local regulations, leading to successful contract negotiations.• Contract management, performing CLM activities and identifying cost-saving opportunities and developing exit strategies for products and services.• Built and maintained strong relationships with vendors to secure better pricing and quality of services through effective communication.• Coordinated with cross-functional teams to establish competitive pricing and meet specific product category requirements.• Assisted management in budget development and supported the audit and performance monitoring of key suppliers.• Fostered a positive work environment through collaboration and communication with internal and external stakeholders.• Managed Categories: Manufacturing (MRO), HR, Occupancy, Professional Services, Travel, Finance and EGS services related to Occupancy category*Outstanding results on the CBE R2 recycling services *Participated as team member for Carbon Neutral Certification Celebration in Juarez plant*Delivered excellent results on the CBE for Electric Wholesale Market in Mexico*Excellent negotiation on the solar plant project*Exceeding expectations on the Campus Cafeterias water treatment plant to meet Mexican regulation Show less