Renuka Anandan

Experience

• 

  IBM

  Oct 2010 - Sept 2013

  Delivery analyst

  -Proven ability to manage the process transition and implementation for the on-shore client-Developing and ensuring customer satisfaction by driving excellence through continuous improvement and six sigma methodologies-Involved in CMMI Maturity Practice like improving customer satisfaction score by ensuring quality deliverables to customer on time and every time.-Well versed in ITIL Framework – Incident Management, Problem Management, Change management, Configuration management, Release Management, Capacity Management, Review process, Continuous Service improvement and implementing best practices Show less

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  Wells Fargo

  Oct 2013 - Apr 2016

  Business Analyst

  •Work with stakeholders to understand the business issue the client is trying to research and the client’s deadlines. Research and determine the data required to meet the request and identify appropriate data sources (databases, files, etc.).•Design and develop new reports using VBA, MS Access and MS Excel based on guidelines issued by counterparts in US or on a self-basis•For standard and adhoc reports, forward to stakeholders to analyze and determine the implications of the reports/data results. Extract, Analyze, Develop reports and summarize findings/implications. Show less

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  Shell

  May 2016 - now

  • Senior IT Process Analyst

    May 2016 - now

  • Senior IT process Analyst

    May 2016 - now